Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Esther Karavedas

Rosedale,MD

Summary

Personable and dedicated Customer Service Representative with extensive experience Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Advanced Clinical Technician

Katzen Eye Group
Rosedale, MD
05.2015 - Current
  • Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
  • Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations., Clarus photos and NCT.
  • Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.
  • Documented patient histories, test results and treatment plans in electronic health records system.
  • Educated patients about eye diseases, their diagnosis and treatment options available to them.
  • Prepared examination rooms with appropriate instruments prior to each patient visit.
  • Participated in continuing education courses related to Ophthalmic Medical Technician practice standards.
  • Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.

Assistant Manager

White House Black Market
, MD
10.2013 - 04.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Suggested ideas for improving store operations and increasing profits.
  • Developed promotional strategies to increase sales volume.

Advanced Skincare Manager

Nordstrom
Towson, MD
03.2013 - 10.2013
  • Provided personalized skincare advice and product recommendations based on individual skin types.
  • Maintained accurate records of client information including allergies and reactions to certain ingredients or products.
  • Demonstrated how to use products correctly and advised customers on the best way to incorporate them into their daily routine.
  • Conducted in-depth consultations with clients, discussing their goals, lifestyle habits, and skin concerns.
  • Monitored inventory levels and restocked items as needed.
  • Suggested new product lines or services to meet customer needs.
  • Executed promotional activities such as store events, special offers.

Skills

  • Time Management
  • Strategic Planning
  • Positive and professional
  • Excellent communication skills
  • Complex Problem-Solving
  • Sales Training
  • Relationship Building
  • Teamwork and Collaboration
  • Inventory control procedures
  • Exceeds sales goals

Certification

  • Manicurist/ Nail Technologist
  • Ophthalmology Technician
  • Accredited Sales Consultant

Languages

English
Professional
Greek
Professional

Timeline

Advanced Clinical Technician

Katzen Eye Group
05.2015 - Current

Assistant Manager

White House Black Market
10.2013 - 04.2024

Advanced Skincare Manager

Nordstrom
03.2013 - 10.2013

Similar Profiles

CREATE PROFILE
Esther Karavedas