JENNIFER BAILYE
Bloomingdale,IL
Summary
Organized Administration Manager with many years of progressive experience in managerial settings. Coordinating multiple, concurrent projects to maintain seamless operations across multiple departments. Motivating team leader with strengths in task delegation and performance management.
Overview
9
9
years of professional experience
Work History
Administration Manager
Autumn Leaves Memory Care
Vernon Hills, Illinois
04.2026 - Current
- Oversee daily office operations and administrative functions.
- Develop and maintain efficient administrative procedures.
- Managed phone calls, emails, and correspondence to ensure timely communication and resolution of inquiries.
- Prepare reports, maintain records, and organize facility documentation.
- Assist with payroll processing and employee documentation.
- Maintain personnel files, certifications, and training records.
- Track employee attendance, schedules, and timekeeping.
- Assisted with recruitment, onboarding, and employee orientation to facilitate smooth integration of new hires.
- Coordinated staff meetings and mandatory training to promote compliance and team engagement.
- Monitor compliance with required background checks and credentials.
- Assist with resident admissions, move-ins, and discharges.
- Communicate with families regarding administrative questions and concerns.
- Help ensure residents are treated with dignity, respect, and compassion.
- Arranged facility tours for prospective residents and their families to showcase services., appointments, and admission paperwork.
- Maintain confidentiality of residents' personal and medical information.
Marketing Coordinator / Concierge
BROOKDALE SENIOR LIVING
01.2022 - 04.2026
- Organize new resident move-ins, prep apartments, coordinate with maintenance on renovations, create contacts, calls, provide tours and information of community, organize new resident parties and help with acclimating them, move-in paperwork from doctors, sales events, outreach, handle deliveries (packages & medication), overall well-being of residents.
- Coordinated Brookdale Senior Living community marketing materials for prospective residents and families.
- Managed resident inquiry follow-up and maintained marketing lead records in CRM systems.
- Scheduled community tours, visits, and outreach activities with sales and operations teams.
Hair and Makeup Artist / Stylist
JUJU BS HAIR N' NAILS
01.2018 - Current
- Answer phones, color & cut hair, makeup applications, greet clients, Captured and edited photos for social media platforms to enhance online presence..
- Consulted clients at hair and nail salon for tailored hair and makeup services.
- Applied makeup for daily looks, special events, and bridal appointments.
- Styled hair using blow-drying, curling, braiding, and finishing techniques.
Surgery Scheduler
DuPage Eye Surgery Center
01.2021 - 01.2022
- Coordinated scheduling of ophthalmic surgical procedures, including cataract, glaucoma, and retinal surgeries, ensuring timely patient care. Verify insurance coverage and obtain required authorizations prior to surgery. Communicate pre-operative instructions and surgery preparation information to patients. Ensure all necessary medical documentation, testing, and clearances are completed before surgery. Maintain accurate surgery schedules and update changes. Follow HIPAA and patient confidentiality guidelines. Facilitated post-operative appointment scheduling to support continuity of care for patients. Maintain accurate patient and surgery records within the electronic medical record (EMR) system.
- Scheduled ophthalmic surgeries for patients at DuPage Eye Surgery Center
- Coordinated surgeon, patient, and facility calendars for procedure dates
- Verified insurance authorization and referral requirements before surgery
Receptionist
Ophthalmology Surgery Center of Illinois
01.2020 - 01.2021
- Follow HIPAA and patient confidentiality guidelines. Verified insurance coverage and obtained required authorizations prior to surgery, ensuring compliance and reducing delays. Collect and review consent forms and required documentation. Verified patient identities by checking government-issued IDs at check-in. Collected payment and discussed payment options prior to appointment, facilitating smooth financial transactions. Communicated surgery preparation instructions to patients, clarifying medication restrictions and arrival times for better patient readiness.
- Greeted patients at ophthalmology surgery center front desk with professional, calm service.
- Scheduled appointments and surgery visits using clinic scheduling systems.
- Verified patient insurance information and collected required intake paperwork.
Front Desk Manager
HENS HEALTH CHICAGO
01.2018 - 01.2020
- Greet patients, verify insurance, Insurance billing, schedule office visits, initiate precertification for insurance, collect payments, order supplies, Processed CPT-10 codes for patient billing, handle patient charts, overall upkeep of the office.
- Supervised front desk operations at HENS Health Chicago, supporting patient flow.
- Managed patient check-in, check-out, and appointment scheduling for clinic visits.
- Answered phone calls, routed messages, and resolved front desk inquiries.
Education
Licensed Cosmetologist -
Pivot Point Academy
Bartlett High School
Skills
- Healthcare Software
- Regulatory compliance
- Payroll Management
- Process Improvement
- Analytical
- Organization
- Time Management
- Interpersonal communication
- Quick Learner
Timeline
Administration Manager
Autumn Leaves Memory Care
04.2026 - Current
Marketing Coordinator / Concierge
BROOKDALE SENIOR LIVING
01.2022 - 04.2026
Surgery Scheduler
DuPage Eye Surgery Center
01.2021 - 01.2022
Receptionist
Ophthalmology Surgery Center of Illinois
01.2020 - 01.2021
Hair and Makeup Artist / Stylist
JUJU BS HAIR N' NAILS
01.2018 - Current
Front Desk Manager
HENS HEALTH CHICAGO
01.2018 - 01.2020
Licensed Cosmetologist -
Pivot Point Academy
Bartlett High School