Jennifer Bair
St. Pete Beach,FL
Summary
Dedicated customer service professional with experience in several aspects of the service industry.
A certified Health Coach with success in improving the lives of clients pursuing guidance in lifestyle changes through one-on-one coaching. Accomplished at interpreting information gathered through Health Assessments, weekly phone calls and video calls to make relevant health recommendations. Focused on maintaining confidentiality and privacy of information provided by clients while helping them develop healthy habits.
A respected high school secretary with success in building relationships with students, parents, teachers, administrators, and vendors. Was able to promote calmness and productivity in a fast paced office.
Overview
12
12
years of professional experience
Work History
Certified Health Coach
Self-employeed
Meriden, KS
04.2019 - Current
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Supported implementation of patient health plan, weight loss programs, and personalized fitness and exercise programs.
- Recorded health data by asking clients to complete self-assessments.
- Assisted 50+ clients in finding new ways to inspire healthier habits.
High School Secretary
USD 340
Meriden, KS
02.2011 - 08.2020
- Processed student registrations and withdrawals for 400 student building.
- Documented daily attendance to update permanent records for all 400 students
- Answered multi-line phone system, routing calls, delivering messages to 30 staff members, greeted visitors, and cultivated and maintained good relationships with parents.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Liaised between teachers and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained daily reports and advised principal in decision-making processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with students, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Composed and proofread memos, letters and reports to verify error-free communication.
Education
High School Diploma -
Jackson Heights High School
Holton, KS05.1991
No Degree - Psychology
Highland Community College
Highland, KSSkills
- Creative problem solving
- Individual and group coaching
- Information gathering
- Excellent written and oral communication
- Multi-line phone talent
- Complaint resolution
- Customer Relations
- Staff Training
- Coaching and mentoring
- Health education
- Community outreach
- Prevention strategies
- Interventions understanding
- Presentation skills
- Program support
- Goal establishment and monitoring
- Administrative support
- Sales expertise
- Staff education and training
- Professional telephone demeanor
- Technical Support
- Order taking
- Customer assistance
- Telephone etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.
Rumi
Timeline
Certified Health Coach
Self-employeed
04.2019 - Current
High School Secretary
USD 340
02.2011 - 08.2020
High School Diploma -
Jackson Heights High School
No Degree - Psychology
Highland Community College
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