JENNIFER BAIRD
MSW, LICSW, SAP, MBA Candidate
Auburn,NH
Summary
Experienced EAP and Behavioral Health Consultant with a demonstrated history of working in the health care industry. Skilled in Employee Assistance Programs (EAP), Behavioral Health, Solution Focused, Training, and Cognition. Well versed in Account Management with EAP programs and Behavioral Health. Strong consulting professional graduated from University of New Hampshire with MSW. Completing MBA program at Southern New Hampshire University December 2022. President of 501 C 3 non-profit organization providing leadership skills, program development skills, and project management skills to community youth leaders.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Therapist/Owner
Kokoro Balance
Bedford, New Hampshire
04.2018 - Current
- Provide substance abuse evaluations under DOT regulations
- Provide trainings and consultations to human resources/organizations on workplace issues, substance abuse concerns, wellness, and policies
- Provide critical incident responses for trauma events at companies and organizations
- Counsel individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans
- Refer clients to specialists, educational outreach programs or social service agencies for additional interventional needs
- Develop and implement intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues
Employee Assistance Program Consultant II
Elevance Health
Manchester, NH
12.2010 - Current
- Provide employer consultations to supervisors, managers, and Human Resources of EAP contracted organizations to help improve productivity and healthy functioning in workplace
- Provide case management for mandatory referrals for mental health, substance abuse, or other work related issues
- Coordinate and manage critical incident responses for employers
- Conduct clinical assessment, triage, and referral
- Designated EAP Consultant for various client companies while working closely with account managers
- Provide support and guidance to new consultants on team
- Assist in program implementation of client companies
- Working partnership with various internal programs and vendors
- SOMOS member and mentor
Employee Assistance Program Account Manager Clinician
Family Services of the Merrimack Valley
Lawrence, MA
08.2007 - 12.2010
- Implement EAP program for new companies and provide statistical report to over 20 client companies quarterly while providing feedback on reports
- Attend fairs to promote and market EAP program to potential new companies
- Assure that EAP program is compliant with Council of Accreditation requirements
- Provide management trainings and wellness seminars for client companies
- Provide Critical Incident Response services
- Assist client companies' employees with EAP counseling sessions that are based on assessment, problem solving and referral
- Provide consultation to Human Resources, managers and supervisors related to substance abuse, mental health, and human behavioral concerns
- Provide consultations with employers on personnel policies
- Resolved problems, improved operations and provided exceptional service
- Created plans and communicated deadlines to ensure projects were completed on time
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Improved operations through consistent hard work and dedication
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Psychotherapist
Arbour Counseling Services
Lawrence, MA
01.2006 - 01.2008
- Provide intake assessment, treatment planning, and counseling services to individuals and families
- Discharge planning and follow up
- Maintained and updated patient records, changes in service plans, and treatment reports
- Provided clients with recommendations to community resources
- Worked with interdisciplinary treatment team to develop treatment plans
- Provided crisis support and emergency care for patients
- Advocated for placement of patients into community-based treatment settings
- Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children
- Guided clients in development of skills and cognitive behavioral therapy techniques
- Documented client progress in confidential files
Social Work Intern
New Hampshire Minority Health Coalition
Manchester
09.2003 - 06.2004
- Assessment, treatment, and discharge planning for home visiting clients through Healthy Families program
- Led group of Social Work undergraduate and graduate students in community organizing project for voter registration and participation named Voices United
- Drafted policy on advocacy
- Ran parent education group for Latinos
- Co-facilitated marriage education series
- Assisted in drafting grant to the Endowment for Health for oral health behavioral change prevention pilot.
Paralegal
Law Offices of James Landy
Lawrence, MA
09.1995 - 04.2004
- Effectively managed over 100 personal injury cases per year
- Coordinated real estate closings and prepared closing documents
- Met with divorce clients and obtained information pertaining to their case
- Interpreted at Family and Probate Court and Northeast Housing Court for Spanish speaking consumers
- Prepared legal briefs, motions and pleadings
- Assisted counsel in preparing answers, providing documentation and information for discovery request
- Communicated with outside vendors on behalf of attorneys and legal departments
- Conferred with clients and other involved parties to gather and track case information.
President
Good Shepherds Foundation
Auburn, NH
01.2018 - Current
- Provide support and guidance to Youth Advisory Council of 13 teens on community leadership
- Applied, obtained, and maintains 501 C 3 accreditation
- Collaborates with local governments, organizations, and businesses to provide support and resources for community individuals in need
- Manage Thanksgiving Basket Brigade Initiate to provide and deliver over 500 Thanksgiving baskets to local families
- Manage community 5K fundraiser to benefit Thanksgiving Basket Brigade
- Create and support fundraising opportunities to support initiatives within organizations
- Provide project management and program development education and guidance to Youth Advisory
- Council members.
Education
MBA -
Southern New Hampshire University
12.2022
Master of Science - Social Work
University of New Hampshire
Durham, NH05.2006
Bachelor of Science - Psychology
Bradford College
Bradford, MA05.2000
Skills
- Skills
- Teamwork and Collaboration
- Problem-Solving
- Project Management
- Coaching and mentoring
- Business administration
- Consulting
- Program Development
- Public Speaking
- Leadership
- Training & Development
- Spanish speaker
Certification
LICSW- Licensed Independent Clinical Social Worker
SAP- Substance Abuse Professional
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Therapist/Owner
Kokoro Balance
04.2018 - Current
President
Good Shepherds Foundation
01.2018 - Current
Employee Assistance Program Consultant II
Elevance Health
12.2010 - Current
Employee Assistance Program Account Manager Clinician
Family Services of the Merrimack Valley
08.2007 - 12.2010
Psychotherapist
Arbour Counseling Services
01.2006 - 01.2008
Social Work Intern
New Hampshire Minority Health Coalition
09.2003 - 06.2004
Paralegal
Law Offices of James Landy
09.1995 - 04.2004
MBA -
Southern New Hampshire University
Master of Science - Social Work
University of New Hampshire
Bachelor of Science - Psychology
Bradford College
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