Jennifer Baker
Downey,CA
Summary
Professional leader with strong emphasis on team collaboration and results-driven management. Adept at overseeing operations, optimizing processes, and ensuring adherence to high standards. Reliable and adaptable, skilled in conflict resolution, strategic planning, and fostering productive work environment. Enthusiastic about driving performance and contributing to organizational success.
Overview
3
3
years of professional experience
Work History
Audience Services Senior Supervisor
Center Theatre Group
06.2022 - Current
- Promoted to Audience Services Senior Supervisor after demonstrating strong performance and reliability
- Continued handling core responsibilities including supervising and supporting a team of customer services representatives handling ticket sales and customer services for live events.
- Train new customer services representatives on ticketing systems(Tessitura), call handling procedures and customer service policies.
- Monitor calls and provide performance feedback
- Resolve Escalated customer concerns professionally.
- Coordinate with Box Office and Marketing teams to ensure accurate event information.
Education
Associate of Arts - General Studies
Long Beach City College
Long BeachBachelor of Arts - Communications
California State Dominguez Hills
CarsonSkills
- Call Center Operations
- Team Leadership
- Employee supervision
- Customer Service Excellence
- Tessitura Ticketing System
- Conflict Resolution
- Scheduling and Workflow Management
Timeline
Audience Services Senior Supervisor
Center Theatre Group
06.2022 - Current
Associate of Arts - General Studies
Long Beach City College
Bachelor of Arts - Communications
California State Dominguez Hills
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