Jennifer Baldrich

As an operations manager, I am a member of the store management team, and as such, I fulfill the company's purpose helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Essential Functions:

• Management
• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Customer Service
• Assist customers with their questions, problems and complaints
• 
  

• Assisted upper management with daily operations to meet standards of service and quality.
• Resolved customer complaints and reported issues to senior management.
• Completed opening and closing duties to facilitate business operations
• Management and documentation of relevant information in the computer system.
• Carrying out the opening and closing of the business, including the switching on of the equipment and the closing of the box.
• Payment at the checkout and by phone, by credit card and in cash.
• Task planning and support to other departments if necessary.
• Customer service and advice.
• Search for solutions that guarantee customer satisfaction and at the same time are viable for the company.
• Compliance with aplicable regulations in daily work.
• Identification and anticipation of posible problems and needs to achieve greater efficiency and customer satisfaction.
• Cleaning and maintenance to guarantee a good image of the establishment.
• perform panoramas of all lines but mostly cosmetics.
• perform the boh weekly counts.
• carry out the IAR and all the documents that this entails
• weekly check the cashier analysis report
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

• She started as a cashier since this was my first job so at first I had responsibilities as .
• Attend to the customer so that they leave as satisfied as possible Manage the cash register
• Have the store picked up
• Later I got the position of key holder so my responsibilities changed I did the closing and the deposit every night.
• With the Dassage or mme l became manager and nis responsiblltes were completely
• Payment at the checkout and by phone, by credit card and in cash.
• pronosal and promotion of new prolects to achieve the oblectives
• Supervision and improvement of accounting and administrative broceaures or the company
• Management of the relationship with external auditors.
• Interlocution with clients and resolution of incidents
• Proactivity and careful customer service to achieve the objectives set.
• Intorms presentation
  
• Task planning and support to other departments if necessary.
• Carrying out the opening and closing of the business, including the switching on of the equipment and the closing of the box.
• Etticient communication with customers to ensure adequate intormation about the company's services