Jennifer Banks
107 Columbus Ave,VA
Summary
Dynamic and dependable professional with a proven track record at TMC Transportation, excelling in timely deliveries and customer satisfaction. Skilled in GPS navigation and cargo handling, I consistently exceeded performance goals while fostering strong client relationships through exceptional service and a positive attitude. Committed to safety and efficiency in all operations.
Overview
9
9
years of professional experience
Work History
Flatbed Delivery Driver
TMC Transportation
Hampton Roads VA
01.2024 - 04.2026
- Delivered shipments efficiently while adhering to safety regulations and company policies.
- Operated various delivery vehicles, ensuring optimal performance and maintenance checks.
- Managed route planning to maximize efficiency and timely deliveries.
- Communicated effectively with dispatchers and customers regarding delivery schedules.
- Assisted in training new drivers on safety protocols and operational procedures.
- Implemented best practices for load securing and cargo management during transit.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Sales Representative
First Team Automotive Group
Chesapeake, VA
09.2017 - 12.2023
- Developed customer relationships to enhance satisfaction and loyalty.
- Trained new sales representatives on product knowledge and effective selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
A.C Reynolds High Scool
Asheville, NC06.2001
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Loading and unloading
- Clean driving record
- GPS and route planning
- Safe driving record
- Forklift operation
- Cargo handling
- Commercial driving
- Pre-trip and Post-trip inspections
- Defensive driving
- Clean MVR
Timeline
Flatbed Delivery Driver
TMC Transportation
01.2024 - 04.2026
Sales Representative
First Team Automotive Group
09.2017 - 12.2023
High School Diploma -
A.C Reynolds High Scool