Jennifer Barbee-Veres
Americus,GA
Summary
Goal-oriented Project Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 20 years of extensive leadership experience in the service industry. Committed individual well-versed in providing thorough training, setting team goals, and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
25
25
years of professional experience
Work History
Service Operations Supervisor
AmeriGas Propane
Charlotte, NC
11.2021 - Current
- Collaborated with senior leadership on strategic initiatives related to operations.
- Maintained accurate records for tracking progress and performance of team members.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable laws, regulations, and standards.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Researched and prepared reports required by management or governmental agencies.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Drove logistics between multiple departments to fulfill contract service-level-agreements.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Asset Manager & Project Manager
City Facilities Management
Jacksonville, FL
01.2020 - 09.2021
- Planned, developed and executed asset management process for 1300 sites including asset tag scanning system
- Designed and implemented company's SOP for warranty service in accordance with manufacture's terms and conditions
- Identified cost savings totaling $1.2 million within specific trade
- Developed and deployed training materials to field teams
- Review all CAPEX purchases for replacement and provide monthly reports to leadership
- Function as liaison between CFM and Walmart regarding vendor issues during construction
- Managed all corporate projects including product rollouts and vendor services
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Project Manager
Trimark Strategic
Albany, GA
01.2019 - 01.2020
- Chick-fil-a - New Developments and Reinvestments – Southeast and Atlantic Regions
- Oversee project from start of design through turnover
- Ensure that construction activities move according to the predetermined schedule
- Review, coordinate and release all vendor shop drawings (A & K sheets) into fabrication to meet project schedule
- Prepare Auto Quotes quotation and contract that references K plans
- Manage day to day operational aspects of project and scope
- Including receiving and delivery of equipment for job
- Devise work plans and make revisions as and when need arises
- Communicate effectively with the contractors responsible for completing various phases of the project
- Coordinate and schedule subcontractors with General Contractor (GC)
- Co-ordinate the efforts of all parties involved in the project, including engineers, project coordinators, sales staff, executive management, consultants, and contractors
- Prepare and submit change orders as required
- Prepare invoice information for Accounts Receivable Clerk for design and consulting services and/or all invoicing for project with appropriate documentation
- Source required job materials and obtained written quotes from manufacturers
- Create purchase orders (PO's) for required merchandise through system or manual PO form
- Track status of orders, follow-up on factory acknowledgements and ensure delivery deadlines are met
- Provide status updates to Sales Engineers and Construction Managers
- Enter status updates of orders into order entry system and approve “ready to bill” status upon order completion
- Process merchandise returns: coordinate merchandise pick-up and/or shipping methods
- Track credit and ensure proper posting to system.
Dispatcher II
ITW/Hobart Service
Jacksonville, FL
01.2016 - 01.2019
- Directed full staff of technicians within North Florida, South Georgia, and South Alabama
- Keep assigned techs abreast of new products, model changes, modifications, and new service procedures
- Administer schedules for techs within such geographical area
- Maintain productivity records, service revenue, and service records
- Achieve department goals regarding tech metrics and operating cost
- Collaborate with strategic sourcing and warehouse parts team to eliminate waste within the supply chain
- Coordinate and expedite installations of FEG equipment
- Monitor and implementing safety procedures in compliance with ITW/ Hobart Service.
Operations / Retail Sales Manager
Hobart Service
Albany, GA
01.1999 - 01.2016
- Manage full staff of techs within South Georgia
- Streamlined inventory to minimize product surplus
- Resolved customer complaints to minimize complaint escalations
- Promote retail sales within the division
- Assist technicians on service calls when a problem arises, diagnose the problem area, and assist the technician in correcting the problem
- Design and implement new construction (market, bakery, and deli departments)
- Monitor and implementing safety procedures in compliance with ITW/ Hobart Service
- Assist CFO and investigate all issue for account receivable, payable, and payroll
- Administer all complex data entries and journal for cost accounting and make appropriate corrections and adjustments as required
- Manage and process all bills and invoices for payment
- Develop and manage financial statements and ensure confidentiality of all information
- Computed and executed payroll, including garnishments, loans, etc
- Analyze all banking information and audit balance sheet.
Education
Associates Degree - Computer Science
Riley University
Associates Degree - Accounting
Riley University, Service
FEG Field Training / Networking Traulsen – Retail Sales School ITW – Management / Leadership Training -
Fort Worth, TX
High School Diploma -
Darsey High School
Skills
- Portfolio Management
- Statistical analysis
- Market forecasting
- Long-term budgeting
- Microsoft Office expertise
- Planning and Coordination
- Flexible & Adaptable
- Self-motivated professional
- Excellent work ethic
- Service Level Agreements
- Project Planning
- Team Leadership
- Business Development
Timeline
Service Operations Supervisor
AmeriGas Propane
11.2021 - Current
Asset Manager & Project Manager
City Facilities Management
01.2020 - 09.2021
Project Manager
Trimark Strategic
01.2019 - 01.2020
Dispatcher II
ITW/Hobart Service
01.2016 - 01.2019
Operations / Retail Sales Manager
Hobart Service
01.1999 - 01.2016
Associates Degree - Computer Science
Riley University
Associates Degree - Accounting
Riley University, Service
FEG Field Training / Networking Traulsen – Retail Sales School ITW – Management / Leadership Training -
Fort Worth, TX
High School Diploma -
Darsey High School