Jennifer Barbush
Tampa,FL
Summary
Strategic consultant eager to leverage knowledge in human resources and Insurance products. Skilled in using data and analytics to evaluate job duties and requirements. Qualified to implement compensation and benefits strategies. Reliable and committed to professional development and growth.
Overview
10
10
years of professional experience
Work History
Pension Administrator
Hays Recruitment (MetLife)
05.2022 - Current
- Evaluated current operational practices and suggested improvement strategies.
- Coordinated meetings for department both in office and remotely via WebEx.
- Supported RIS Operations Direct Pay team by handling all administrative tasks.
- Documented and continuously updated standard operating procedures and led process improvements with emphasis on broad impact on benefits.
- Collaborated with peers and other business areas to leverage best practices.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
Universal Banker
PNC Bank
06.2021 - 05.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Teller
Huntington National Bank
02.2020 - 06.2021
- Provided exceptional customer service by responding to individual client needs
- Performed data entry services regarding client's accounts and transactions
- Processed banking account transactions including withdrawals, deposits and foreign payments
- Built strong relationships with customers and promoted top products and services
Receptionist
Ricos Roofing
07.2019 - 02.2020
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Collections Manager
Credit Control LLC
09.2017 - 12.2019
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched and resolved accounts payable discrepancies.
- Contacted clients with past-due payments and actively monitored all payments due from clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Supervised staff of collectors, monitoring phone calls and letters.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Team Member
Wendy's
04.2013 - 08.2017
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses.
Education
Associate of Science - Counseling And Human Services
Hillsborough Community College
Tampa, FL09.2019
Skills
- Superior attention to detail
- Customer Relations
- Relationship development
- Professional demeanor
- Verbal and written communication
- Conflict Resolution
- Friendly service mentality
Timeline
Pension Administrator
Hays Recruitment (MetLife)
05.2022 - Current
Universal Banker
PNC Bank
06.2021 - 05.2022
Teller
Huntington National Bank
02.2020 - 06.2021
Receptionist
Ricos Roofing
07.2019 - 02.2020
Collections Manager
Credit Control LLC
09.2017 - 12.2019
Team Member
Wendy's
04.2013 - 08.2017
Associate of Science - Counseling And Human Services
Hillsborough Community College
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