Jennifer Barnett
Owensboro,KY
Summary
Dedicated professional with strong customer service skills. Proven ability to enhance satisfaction through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
DON
Morganfield Nursing & Rehabilitation
Morganfield, Kentucky
08.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
DON
Majestic Care of Newburgh
Newburgh, Indiana
04.2024 - 08.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
MDS Coordinator
Henderson Nursing And Rehabilitation Center
Henderson, Kentucky
03.2022 - 04.2024
- Coordinated care plans with interdisciplinary teams for optimal resident outcomes.
- Managed assessments for residents to ensure compliance with regulatory standards.
- Facilitated MDS documentation processes to maintain accurate patient records.
- Educated staff on MDS guidelines and best practices for efficient workflows.
- Reviewed resident data to identify changes in health status and needs.
- Collaborated with nursing staff to implement individual care strategies effectively.
- Analyzed quality measures to enhance service delivery and resident satisfaction.
- Provided training sessions on MDS software systems to improve team proficiency.
- Facilitated team meetings with members from other departments such as Social Services, Dietary, Activities, Rehabilitation services, to discuss resident issues and concerns related to the MDS process.
- Developed individualized plans of care for each resident based on assessment findings.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Reviewed clinical documentation to ensure accuracy of information reported on the MDS forms.
- Coordinated timely submission of all required documents including Minimum Data Set forms, Care Area Assessments, Quarterly Assessment Reconciliation, Annual Assessment Reconciliations and other regulatory paperwork.
- Conducted assessments to determine the resident's functional and cognitive abilities, as well as their level of care needs.
- Provided training and education to nursing staff on current MDS regulations.
- Participated in survey preparation activities by ensuring that all necessary documents were available during surveys conducted by state agencies or accreditation organizations.
- Performed data entry functions associated with entering information into computer systems used for tracking and monitoring purposes.
- Assisted in identifying opportunities for improvement in processes related to the completion of the MDS form.
- Audited monthly MDS submissions for accuracy, timeliness, completeness and compliance with applicable regulations.
- Ensured that changes made to an existing plan of care corresponded with appropriate changes made on the corresponding MDS form.
Education
Associate of Science - Nursing
Henderson Community College
Henderson, KY05-1999
Skills
- MDS coordination
- Care plan development
- Regulatory compliance
- Patient assessments
- MDS documentation
- Customer relationship management
- Problem solving
- Team building
- Time management
- Remote office availability
- Good Telephone Etiquette
- Decision-making
Timeline
DON
Morganfield Nursing & Rehabilitation
08.2025 - Current
DON
Majestic Care of Newburgh
04.2024 - 08.2025
MDS Coordinator
Henderson Nursing And Rehabilitation Center
03.2022 - 04.2024
Associate of Science - Nursing
Henderson Community College