Jennifer Barnett-Russell

• Developed and designed deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
• Specialized in modernizing older trainings, modality matching, and content simplification to maximize reach and effectiveness.
• Collaborated with Subject Matter Experts and Management to ensure targeted training that created highly measurable impact in minimal development time.
• Planned and ran projects involving multiple team members in a way that maximized program impact, team satisfaction, and development efficiency.

• Planned and monitored implementation of technology-based learning programs.
• Designed course materials and supported implementation.
• Provided subject matter expertise on all courses, materials and lesson plans.
• Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.

Conducted evaluations and observed employee performance to identify areas of needed improvement.

• Led cross-functional training for internal service training and created all training materials and exams.
• Held demonstrations and one-on-one coaching sessions.

• Applied training techniques to improve performance both in competitive play.
• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
• Monitored day-to-day progress of new hires, noting areas needing improvement and implementing plans for rectification.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.