Jennifer Basden
Mounds,Oklahoma
Summary
Results driven Retail Manager with over 20 years of management experience in big box and specialty retail.
Overview
15
15
years of professional experience
Work History
Children’s, Footwear, and Home Manager
Kohls
Jenks, OK
03.2023 - Current
- Open/close the store while adhering to company opening/closing policies and procedures.
- Effectively manages up to 15 Kohls associates and 4 Sephora associates per shift.
- Successfully and efficiently trains associates on all policies and procedures and follows up to insure policies and procedures are maintained.
- Effectively communicates to department leads the expectations for their departments, which includes maintaining well organized, sized, and colorized clothing racks and shelved merchandise.
- Effectively communicates with vendors/reps to insure merchandise is stocked, well organized, colorized, sized, and placed correctly to maximize profit.
- Meets and exceeds benchmarks set by corporate for price changes and clearance events.
- Maintains proper inventory levels by insuring known theft, MOS, damages, and discounted due to damage merchandise is accounted for and processed correctly.
- Pulls replenishment to maintain proper inventory levels on sales floor.
- Completes merchandise audits throughout the store.
- Processes online orders in a timely manner.
- Consistently meets daily credit and reward acquisition numbers during MOD shift.
- Successfully executes daily, weekly and monthly updates to departments through planograms, department moves, and sets.
Store Manager
Lori's Gifts
10.2013 - Current
- Drives sales and motivates Sales Team to meet monthly sales goals
- Promotes store sales incentives and participates in monthly contests
- Implements and adheres to company policies and procedures
- Adheres to Corporate Loss Prevention directives and complies with all department directives, including maintaining acceptable shrink levels and handling assets responsibly
- Manages store payroll budget and stays within overtime guidelines; Posts schedule two weeks in advance for Sales Team
- Insures store is open during scheduled hours of operation
- Manages hiring, disciplinary process, and employee development
- Familiar and knowledgeable of products and services provided in the shop
- Developed a positive working relationship with hospital contact
- Utilizes and troubleshoots POS computer system
Children’s, Footwear, and Home Manager
Kohl's
Tulsa, OK
11.2008 - 07.2013
- Opened and closed the store
- Managed 25 Sales Associates and 3 Department Supervisors
- Investigated and resolved customer inquiries and complaints in a professional and timely manner
- Organized store merchandise by size, style, and color
- Ran markdown reports and managed store replenishment
- Planned and coordinated the availability of products for advertising and promotional purposes
- Removed damaged, not-in-set, and discontinued items from displays
Education
Diploma - General Education
Mounds High School
Mounds, OKSkills
- Effectively conveys information verbally and in writing
- Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet performance standards
- Cultural sensitivity and an ability to build rapport with a diverse workforce in a multicultural setting
- Excels at building trusting relationships with customers and colleagues
- Exemplary planning and organizational skills, along with a high degree of detail orientation
- Innovative problem-solver who can generate workable solutions and resolve complaints
- Computer-literate with software proficiency covering a wide variety of applications
Tel
9187590399
Timeline
Children’s, Footwear, and Home Manager
Kohls
03.2023 - Current
Store Manager
Lori's Gifts
10.2013 - Current
Children’s, Footwear, and Home Manager
Kohl's
11.2008 - 07.2013
Diploma - General Education
Mounds High School