Jennifer Bass
Powhatan,VA
Summary
Contact professional with strong track record in delivering exceptional customer service and handling complex inquiries. Skilled in communication, problem-solving, and maintaining high standards under pressure. Highly adaptable, team-oriented, and results-driven with focus on building positive client relationships and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Early Childhood Program Director
Victory Tabernacle Child Development Center
03.2022 - Current
- Managed daily operations, ensuring compliance with licensing regulations and health standards.
- Developed strong relationships with families, fostering open communication and collaboration for children''s success.
- Conducted regular staff meetings promoting transparency fostering open exchange discussing ongoing feedback/suggestions for improvements.
- Managed staff recruitment, hiring, training, and retention to maintain a team of highly qualified educators.
- Mentored new hires guiding them towards seamless integration within the existing team to ensure a united front in achieving program goals.
Teacher Coordinator II
Bon Secours
01.2017 - 12.2020
- Developed and implemented curriculum enhancements to improve student engagement and learning outcomes.
- Mentored new teachers in effective classroom management strategies and pedagogical techniques.
- Facilitated communication between administration, staff, and parents to support a cohesive educational environment.
- Accurately and completely recorded student progress and development in compliance with school policies and standards.
Customer Service Representative
Kohls Department Store
10.2013 - 01.2017
- Assisted customers with inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Maintained product knowledge to provide informed recommendations and support customer decisions.
- Collaborated with team members to improve store layout and enhance visual merchandising standards.
Education
High School Diploma -
Cosby High School
Skills
- Documentation and recordkeeping
- Task prioritization
- Staff management
- Budget administration
- Administrative functions
- Data entry proficiency
Timeline
Early Childhood Program Director
Victory Tabernacle Child Development Center
03.2022 - Current
Teacher Coordinator II
Bon Secours
01.2017 - 12.2020
Customer Service Representative
Kohls Department Store
10.2013 - 01.2017
High School Diploma -
Cosby High School