Jennifer Bates
Spokane,WA
Summary
Accomplished leader dedicated to optimizing operations and elevating client satisfaction. Effectively managed bookkeeping tasks for multiple clients, highlighting initiative and self-motivation. Recognized for outstanding customer service and collaborative team efforts, leading to enhanced workplace morale.
Overview
5
5
years of professional experience
Work History
Day Porter
ABM Healthcare Support Services
Spokane, WA
08.2025 - Current
- Assisted in launching healthcare support services for the Spokane County region.
- Responded to grievances from hospital management and staff, ensuring timely resolutions.
- Trained ABM personnel to enhance service delivery and operational efficiency.
- Completed maintenance requests to uphold facility standards and responsiveness.
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
Office Administrator/Bookkeeper/Payroll
Counter Column Accounting
01.2025 - 05.2025
- Served as primary point of contact for phone and walk-in client interactions.
- Developed an efficient physical filing system for returning tax documents.
- Prepared tax folders and quarterly business taxes for multiple clients.
- Managed bookkeeping and payroll tasks for a dozen clients alongside office duties.
- Executed additional responsibilities, including scanning, e-filing, mailing, and scheduling meetings.
FC Associate
Amazon FC
Spokane, WA
09.2021 - 06.2023
- Received and processed customer orders utilizing advanced technologies.
- Cross-trained in multiple roles, including Decant, Stowing, Picking, Counting, and Ship Dock.
- Executed unloading of truck trailers for efficient package stowage.
- Managed product placement into robots to optimize storage processes.
- Performed inventory counting and problem-solving tasks to ensure accuracy.
- Loaded outgoing packages onto truck trailers for timely delivery.
- Utilized pallet jacks, hand scanners, tablets, and various computer technologies in all positions.
Machine Operator
Unicep Compound Filling & Packaging
Spokane, WA
06.2021 - 09.2021
- Operated production machinery, including pallet jacks, automation, and robotics.
- Operated filling and packaging machinery for pharmaceutical products.
- Filled and packaged products for distribution, adhering to written guidelines.
- Collaborated with team members to ensure production of quality products.
- Cross-trained across all workstations to enhance operational flexibility.
- Followed standard operating procedures for machine operation and safety compliance.
Team Lead
Coeur D’Alene Window Co.
Spokane, WA
05.2020 - 06.2021
- Operated machines and tools to manufacture windows and screens of various sizes, orientations, and colors according to specifications.
- Facilitated communication between departments for project alignment.
- Oversaw inventory management to maintain supply levels and organization.
- Determined daily operational orders to align team activities with shipment schedules.
- Ensured adherence to written orders for precise construction of window and screen products.
- Coordinated workflow to maintain efficiency in production processes.
Education
Accounting Assistant AAS & Bookkeeping Certificate - Spokane, WA
Spokane Community College
Spokane, WA03.2025
Skills
- Payroll administration and tax preparation
- Customer service excellence
- Office management skills
- Team collaboration strategies
- Data entry proficiency
- Financial reporting
- Problem resolution
- Inventory management
- Supply management
- Strong work ethic
- Work orders
- General maintenance
- Interpersonal skills
- Problem-solving
- Punctual and dependable
- Initiative and Self-motivation
- Building supervision
Accomplishments
- honor roll recipient for every quarter of my college experience.
References
References available upon request.
Timeline
Day Porter
ABM Healthcare Support Services
08.2025 - Current
Office Administrator/Bookkeeper/Payroll
Counter Column Accounting
01.2025 - 05.2025
FC Associate
Amazon FC
09.2021 - 06.2023
Machine Operator
Unicep Compound Filling & Packaging
06.2021 - 09.2021
Team Lead
Coeur D’Alene Window Co.
05.2020 - 06.2021
Accounting Assistant AAS & Bookkeeping Certificate - Spokane, WA
Spokane Community College