Jennifer Batton
Grottoes
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Housekeeping Cleaner/Supervisor
H&R contracting
Staunton
03.2024 - 09.2025
- Started as a general cleaner at the Alantic Union Bank in Grottoes, Va. After 13 months was promoted to supervisor. Then supervised 14 different locations. Banks, car dealerships, businesses, and government buildings. Maintained cleanliness of residential and commercial spaces according to company standards.
- Operated cleaning equipment and tools safely and effectively during daily tasks.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Collaborated with team members to coordinate cleaning schedules and workflows efficiently.
- Reported maintenance issues and safety hazards to management for timely resolution.
- Trained new staff on proper cleaning techniques and safety protocols consistently.
- Assisted in deep cleaning projects, adhering to detailed instructions and timelines.
- Ensured compliance with health and safety regulations during all cleaning operations.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper. Made sure the cleaners stocked their locations
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Maintained inventory of cleaning supplies used throughout the facility.
- Organized storage closets ensuring that all items are properly labeled and stored away safely.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Communicated with customers about requests for additional supplies or cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
ON-SITE SUPERVISOR
Tri-county Maintenance
Lynchburg
02.2022 - 01.2023
- In charge of housekeeping department on site at "Blue Ridge Community College". There developed work schedules for team members to maximize shift coverage.
- Provided onsite training to help develop employee skills.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Assisted managers in interviewing and selecting new workers.
- Resolved issues among team members to keep employees on task.
- Supervised daily site operations ensuring compliance with safety protocols.
- Trained and mentored junior staff on site management best practices.
- Inspected work areas for quality and adherence to company standards.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Managed and supervised a team of 10+ site staff members to ensure the campus was efficiently cleaned.
HOUSEKEEPING SUPERVISOR
Quality Inn
Harrisonburg
04.2021 - 02.2022
- Increased employee performance through effective supervision and training.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Communicated repair needs to maintenance staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Managed laundry sorting, washing, drying, and ironing.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
HOUSEKEEPING SUPERVISOR
Double Tree Hilton
11.2020 - 04.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed schedules, shift reports, and other business documentation.
- Maintained required records of work hours, budgets and payrolls.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Addressed customer feedback and complaints to maximize satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
High School -
Buffalo Gap High School
Swoope, VASkills
- Project Oversight
- Site Layout
- Safety Awareness
- Work Site Preparation
- Maintaining Clean Work Areas
- Health and Safety Compliance
- Shift Coverage
- Maintenance and Repair
- Team Supervision
- Compliance Monitoring
- New Staff Orientation
- Inspect Job Sites
- Verify Work Quality
- Housekeeping Duties
- Best Practices and Standards
- Self Control and Integrity
- Employee training
- Task prioritization
- Supply ordering
- Carpet cleaning
- Window cleaning
- Restocking supplies
- Health and safety compliance
- Complex Problem-solving
- Deep cleaning
- Safe cleaning with chemicals
Timeline
Housekeeping Cleaner/Supervisor
H&R contracting
03.2024 - 09.2025
ON-SITE SUPERVISOR
Tri-county Maintenance
02.2022 - 01.2023
HOUSEKEEPING SUPERVISOR
Quality Inn
04.2021 - 02.2022
HOUSEKEEPING SUPERVISOR
Double Tree Hilton
11.2020 - 04.2021
High School -
Buffalo Gap High School