Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Law Enforcement/Inmate Records and working in a 24/7 environment.
Overview
28
28
years of professional experience
Work History
Support Specialist II
Clark County Department Of Jail Services
04.2022 - Current
Process between 5 and 10 Jail Clearance applications daily
Jail Clearance files - processed out of date files for destruction
Jail Clearance files - went through clearance files and removed criminal history in order to be in compliance with ACCESS audit
Serve as agency TAC for ACCESS/CJIS users
Coordinate with WSP for variances on Clearance applicants with criminal history
Coordinate with training Sgt on getting new hires into ACCESS or CJIS classes
Customer Service skills used on telephone inquiries
Sheriff's Support Supervisor
Clark County Sheriff's Office
07.2006 - 04.2022
Coached between 6 and 14 employees through day-to-day work and complex problems.
Assessed personnel performance and implemented team-building events to boost morale.
Implemented project management techniques to overcome obstacles and increase team productivity.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Completed bi-weekly payroll for between 6 and 14 employees.
Developed internal requirements and standards to minimize data entry errors and liability across programs.
Demonstrated respect, friendliness and willingness to help wherever needed
Passionate about learning and committed to continual improvement
Used critical thinking to break down problems, evaluate solutions and make decisions
Sheriff's Support Specialist II
Clark County Sheriff's Office
04.1995 - 07.2006
Maintain booking arrest and release data for inmates housed at the Clark County Jail.
Coordinate transport of inmates to other local, state and federal correctional institutions
Maintain confidentiality of records
Data entry, update and/or delete data on local, state and national computerized records
Answered Police Radio to assist Law Enforcement
Customer Service provided to internal and external customers
Use of multi-line telephone system
Education
History And Archaeology
University of Wyoming
Laramie, WY
General Studies
Clark College
Vancouver, WA
Skills
Collaborative Team Player
Organizational Skills
Analytical and Methodical
Strong Problem-Solving Skills
Detail oriented with emphasis on accuracy
Strong verbal and written communication skills
Able to work independently or in group settings
Visual and tactile learning styles
Office support (phones, faxing, filing)
Timeline
Support Specialist II
Clark County Department Of Jail Services
04.2022 - Current
Sheriff's Support Supervisor
Clark County Sheriff's Office
07.2006 - 04.2022
Sheriff's Support Specialist II
Clark County Sheriff's Office
04.1995 - 07.2006
History And Archaeology
University of Wyoming
General Studies
Clark College
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