Jennifer Bell
Crestview,FL
Summary
Accomplished professional with extensive experience at Scott’s Miracle Gro, focusing on customer service and inventory management. Proficient in stock rotation and relationship building, resulting in improved store presentation and sales through targeted merchandising efforts. Noted for adaptability and strong communication skills, fostering increased customer satisfaction and teamwork. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Merchandiser
Scott’s Miracle Gro
01.2023 - Current
- Collaborated with store managers to determine best placement for merchandise displays.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
General Manager
Blacksheep Strength and Performance
11.2020 - 02.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Sales Associate
Maxfit Sports Nutrition
07.2022 - 04.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Substitute Teacher, K-12
Okaloosa County School District
11.2005 - 04.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
Bachelor of Science - Social Work
Troy University
Troy, ALSkills
- Active listener
- Customer relationship management (CRM)
- Time management
- Multitasking
- Customer service
- Adaptability and flexibility
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Critical thinking
- Decision-making
- Relationship building
- POS systems
- Product knowledge
- Team collaboration
- Multitasking Abilities
- Task prioritization
- Staff training
- Excellent communication
- Interpersonal communication
- Work documentation
- Analytical thinking
- Written communication
Certification
CPR certified
First aid certified
Timeline
Merchandiser
Scott’s Miracle Gro
01.2023 - Current
Sales Associate
Maxfit Sports Nutrition
07.2022 - 04.2024
General Manager
Blacksheep Strength and Performance
11.2020 - 02.2025
Substitute Teacher, K-12
Okaloosa County School District
11.2005 - 04.2016
Bachelor of Science - Social Work
Troy University
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