Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
Generic
Jennifer Bell

Jennifer Bell

Westfield,IN

Work Preference

Desired Job Title

Program Manager - Customer Facing ProcessesSAP Channel ManagerEnterprise Customer Success ManagerVice President, Customer SuccessGlobal Director, Account Management

Work Type

Full TimeConsultingContract Work

Location Preference

RemoteHybrid
Location: Westfield, IN
Open to relocation: No

Salary Range

110000/yr - 200000/yr

Summary

Successful Executive with over 20 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-functional, cross-cultural team management skills. Entrepreneurial attitude for optimal revenue generation and profitability. Ambitious and influential leader adept at creating strategic alliances with organizational leaders, clients and partners to effectively align with and support key business initiatives.

Overview

2010
2010
years of professional experience

Work History

SAP Channel Manager

Vertex, Inc.
01.2022 - 2025
  • Developed channel strategies to enhance partner engagement and drive revenue growth.
  • Analyzed market trends to identify opportunities for channel expansion and optimization.
  • Collaborated with marketing teams to align promotional activities with channel objectives.
  • Managed relationships with key partners to optimize product placement and visibility.
  • Articulated value proposition to assigned territory partners to maintain and increase share of partner business.

Enterprise Customer Success Manager

Tacton
2019 - 2022
  • Developed customer onboarding processes to enhance user experience and retention.
  • Conducted regular check-ins with clients to assess satisfaction and address concerns proactively.
  • Collaborated with cross-functional teams to implement solutions for customer challenges.
  • Analyzed customer feedback to identify trends and recommend improvements in service delivery.
  • Expanded user base and annual subscription revenue by 360%.

Vice President, Customer Success

FPX
2015 - 2019
  • Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
  • Oversaw development and implementation of company-wide performance metrics and KPIs.
  • Established collaborative processes that enhanced communication between departments and stakeholders.
  • Implemented cost-saving measures, improving budget management across multiple projects.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Led strategic initiatives to enhance operational efficiency and drive revenue growth.
  • Developed and implemented comprehensive business plans aligned with corporate objectives.

Global Director, Account Management

FPX
2013 - 2015
  • Led cross-functional teams to drive global strategy development and execution.
  • Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
  • Analyzed account performance metrics, identifying areas for improvement and optimizing service delivery.
  • Implemented effective negotiation strategies, securing favorable terms for both the company and its clients during contract discussions.
  • Drove initiatives resulting in improved client retention rates through targeted engagement strategies.

Senior Account Manager

FPX
2010 - 2013
  • Managed client relationships, ensuring alignment with strategic goals and fostering long-term partnerships.
  • Led cross-functional teams to develop tailored solutions that addressed client needs and increased satisfaction.
  • Developed comprehensive account plans, detailing objectives, milestones, and performance metrics for stakeholders.
  • Collaborated with sales teams to identify upselling opportunities, resulting in increased account value and retention rates.

Program Manager - Customer Facing Processes

Rolls-Royce Energy
2008 - 01.2010
  • Led cross-functional teams to implement project management methodologies across multiple initiatives.
  • Facilitated stakeholder meetings to gather requirements and provide project updates, enhancing communication flow.
  • Developed and maintained project schedules, ensuring alignment with organizational goals and timelines.
  • Analyzed project risks and developed mitigation strategies to minimize impact on deliverables.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Senior Process Engineer -Customer Facing Processes

Rolls-Royce Energy
2007 - 2008
  • Led continuous improvement initiatives using Lean Six Sigma methodologies and new technology integration resulting in significant process enhancements.
  • Streamlined workflow, resulting from thorough time studies and resource allocation assessments.
  • Established key performance indicators to monitor process effectiveness and inform strategic decision-making.
  • Collaborated with cross-functional teams to streamline project delivery and reduce operational risks.

Process Quality Engineer

Rolls-Royce Energy
01.2004 - 2007
  • Collaborated with cross-functional teams to enhance production efficiency and quality control.
  • Implemented standardized work instructions and operating procedures, enhancing operator understanding of critical tasks and improving workflow consistency.
  • Reduced production downtime by conducting thorough root cause analyses and implementing corrective actions.
  • Conducted internal audits to assess compliance with ISO standards and identify areas for improvement.
  • Led preparation for external audits, ensuring all necessary documentation was in order.

Education

MBA - Business Management

Indiana Institute of Technology

Bachelor of Science - Psychology

Ball State University

Six Sigma Black Belt -

MoreSteam University

Skills

  • Strategic planning
  • Digital transformation
  • Business development
  • Revenue generation
  • Organizational development
  • Talent acquisition
  • Decision-making
  • Client relationship building
  • Results-driven
  • Contract negotiation
  • Team leadership
  • Critical thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Salesforce, Oracle, Gainsight, Jira, Microsoft Teams, CPQ and a multitude of others Proficient in both MAC and PC platforms

Timeline

SAP Channel Manager

Vertex, Inc.
01.2022 - 2025

Process Quality Engineer

Rolls-Royce Energy
01.2004 - 2007

Enterprise Customer Success Manager

Tacton
2019 - 2022

Vice President, Customer Success

FPX
2015 - 2019

Global Director, Account Management

FPX
2013 - 2015

Senior Account Manager

FPX
2010 - 2013

Program Manager - Customer Facing Processes

Rolls-Royce Energy
2008 - 01.2010

Senior Process Engineer -Customer Facing Processes

Rolls-Royce Energy
2007 - 2008

MBA - Business Management

Indiana Institute of Technology

Bachelor of Science - Psychology

Ball State University

Six Sigma Black Belt -

MoreSteam University

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Jennifer Bell