JENNIFER BENNETT
Clearwater,FL
Summary
IT professional with 20 years experience building relationships, problem solving, producing positive customer outcomes. Communicative, self-directed, critical thinker dedicated to favorably influencing end users experiences as well as improving processes with IT solutions to better manage businesses.
Overview
18
18
years of professional experience
Work History
ERP Support Specialist
Southern States Toyota Lift
Tampa, FL
08.2023 - Current
- Troubleshoot, resolve end user/technical ERP application errors for internal customers across 11 branches in Accounting, Operations, Inventory, Service Departments
- Collaborate with vendors for software integrations, product development, problem resolutions
- Develop, document, provide user training for Service Technicians, Parts Associates
- Acquiring Vendor Portal, LMS, Azure Fundamentals, Microsoft 365 efficiency
Director of Application Support & Implementations
VIBRA Healthcare
Franklin, TN
09.2018 - 10.2021
- Merged, hired, directed team of 7 Revenue Cycle Analysts, 3 Clinical Analysts
- Led team thru EMR migration to WellSky for 25 Vibra/Ernest hospitals
- Collaborated with RADT, Clinical, Patient Access leadership to train end users on new EMR
- Co-created User Role Permission model reducing security risks, increasing compliance
- Implemented, trained nurses on self scheduling software increasing talent recruitment and retention
- Supported Central Billing Office month end reporting, query requests, clearing house issues
Team Leader Financial & RCM Applications Support
MEDHOST
Franklin, TN
06.2016 - 09.2018
- Mentored, supervised, scheduled call center Support Analysts
- Developed, facilitated ongoing training curriculum for skillset development of Support Analysts
- Monitored analysts calls for QA, coaching opportunities, monthly/annual performance reviews
- Collaborated with programming to identify, resolve code errors, software bugs
Patient Accounting & Financial Applications Analyst Level 3
MEDHOST
Franklin, TN
06.2006 - 05.2016
- Answered 20+ daily customer inquiries, online requests requiring troubleshooting, issue resolutions in Financial, HCM, Revenue Cycle Applications
- Collaborated on Service Level Agreement creation resulting in improved KLAS score
- Escalations SME Materials Management, Time & Attendance, Payroll, Accounts Payable
- Assisted, trained, mentored Level 1, Level 2 Analysts
Education
Bachelor of Arts in Business Administration - Human Resources
California State University
Skills
- Application Technical Support
- Software Configuration & Implementation
- Software Troubleshooting & Diagnostics
- Leading, Training & Mentoring
- Project Management
- Customer Support Services
Timeline
ERP Support Specialist
Southern States Toyota Lift
08.2023 - Current
Director of Application Support & Implementations
VIBRA Healthcare
09.2018 - 10.2021
Team Leader Financial & RCM Applications Support
MEDHOST
06.2016 - 09.2018
Patient Accounting & Financial Applications Analyst Level 3
MEDHOST
06.2006 - 05.2016
Bachelor of Arts in Business Administration - Human Resources
California State University
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