Jennifer Bennett Hoffner
Nantucket,MA
Summary
Detail orientated Administrative Assistant with over six years of hands on experience in office administration, document management and administrative support with over a year of Town administrative assistant experience. Well versed in records management and data entry. Hardworking professional with excellent customer service and problem solving skills and the ability to prioritize work, multitask and manage time efficiently.
Overview
25
25
years of professional experience
Work History
Administrative Assistant - Collector/Treasurer
Town Of Sandwich
Sandwich, MA
12.2022 - Current
- Work under the direction of the Assistant Treasurer/Collector and Benefits Manager.
- Acceptance and processing of Real Estate, Personal Property and Excise tax payments along with beach and transfer station passes.
- Accept turnovers/cash receipts from internal departments, process and post transactions to Soft Right.
- Assist with employee onboarding and offboarding along with retirement and health insurance issues.
- Perform all other office functions and related work within the Treasurer/Collector's office as needed.
Administrative Assistant - Flight Operations
Cape Air Airlines
Hyannis, MA
01.2018 - 12.2022
- Prepare, update and maintain all Flight Crew Training records.
- Review and edit Flight Crew time and duty sheets and prepare payroll file for submission to ADP.
- Prepare end of month reports for various departments within and outside the organization.
- Process all Flight Crew status changes for increased pay rates, position changes as well as for new hire and terminations.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Executive/Employee Travel Coordinator
Cape Air Airlines
Hyannis, MA
01.2015 - 01.2018
- Organized and managed travel itineraries for employees.
- Coordinated with vendors to negotiate rates for airfare, hotels, and car rentals.
- Assisted corporate travelers in making flight and hotel reservations.
- Processed payments for all related travel expenses.
- Ensured compliance with company travel policies and regulations.
- Provided customer service assistance to corporate travelers during their trips.
Customer Service Representative
Cape Air Airlines
Nantucket, MA
07.1999 - 01.2015
- Responsible for ticketing and checking in passengers for flights.
- Rearranging travel for irregular operations due to unforeseen circumstances.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Business Administration
Mount Ida College
Newton Center, MA05-1985
College Prep
Nantucket High School
Nantucket, MA05-1983
Skills
- Office Administration
- Data Entry
- Filing
- Database Management
- Multitasking and Prioritization
- Typing Proficiency
- Customer Service
- Multi-Task Management
Timeline
Administrative Assistant - Collector/Treasurer
Town Of Sandwich
12.2022 - Current
Administrative Assistant - Flight Operations
Cape Air Airlines
01.2018 - 12.2022
Executive/Employee Travel Coordinator
Cape Air Airlines
01.2015 - 01.2018
Customer Service Representative
Cape Air Airlines
07.1999 - 01.2015
Associate of Science - Business Administration
Mount Ida College
College Prep
Nantucket High School
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