Jennifer Bermudez

• I managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies. I managed opening and closing procedures.
• I enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays. I rotated merchandise and displays to feature new products.. I made sure all areas where new merchandise was needed was replenished and organized to enhance sales. I walked the sales floor talking to customers and assisted with any questions. I walked the sales floor preventing potential theft.

• I managed and maintained access levels within Oracle's offices worldwide. I worked on creating access levels as well as removing them from our access control systems. This could be anything from General access to restricted access. I worked on name changes, adding or removing card readers as well as other actions needed. I maintained access levels in multiple access control systems. I updated our employee portal with new buildings, access levels or decommissions. The portal is called SAFE. I would run badge reports in SAFE, make access public for employees to request. I assisted employees over the phone or via email with any questions about access or access issues they were experiencing. I would troubleshoot in multiple access control systems and resolve the issues. I would run badge reports for investigations when requested. I worked with Regional Managers on new building information, access levels needed, access level name and locations. I worked with Senior managers regarding highly confidential restricted spaces needed within certain groups like Security, Real estate and facilities, Engineering, HR, labs, Mail carriers etc.

I contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.

I handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.

I provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

I completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.

I assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.

I worked as a Security Guard at Oracle in Redwood City, I was responsible for monitoring all floors of all buildings any potential hazards, suspicious people or activity. I walked the garages and outside perimeters including parking lots monitoring for any suspicious people or activity, any possible hazards or lost items. I would report any such activity and return any personal property located to employees if possible. I would respond to calls and assist employees when in need. I progressed to a higher position as a driver responsible for monitoring all three locations in Redwood City that Oracle used at that time. I reported any suspicious activity in the parking lots. Would help employees with car jumps. I would report to any calls requesting Security assistance or minor to urgent medical issues. I was responsible for posting Security vehicle in entry ways so when paramedics arrive I can escort them to the medical site. I worked special events as well as events in the conference center when needed. I progressed into a new position in the badge office where I would help employees with their new hire badges, I would assist employees that lost their badge and issue a new badge. I would assist employees with access that is needed or with any access issues reported. I would assist employees in person over the phone or via email with any questions regarding badges, access visits or general questions they may have. I would help employees navigate the SAFE system where they would manage their badges, access and visit requests, their wifi requests and any other questions. I would work on printing project for new contractors starting or for our student programs. I would help check in visitors when reception was backed up. My boss offered me a new position on a team he was building that would receive more responsibilities regarding SAFE and the access levels created.

At the UPS store I was a customer service representative/ manager for multiple locations. I had daily face to face as well as over the phone communication with customers. I handled all of the duties that it took to run the business on a daily basis which included, managing the mailboxes. That consists of documenting new mailbox holders information, entering it into our system and filing for future reference. Separating the mail daily and distributing into the mailboxes. Distributing reminders when payment is due. Charging the customers renewal fees. Closing out mailboxes when requested. I assisted customers with copying documents, Setting up double sided prints, blowing up or minimizing images for prints. We would print flyers, posters, address labels etc. Printing business cards which were chosen from templates and charged accordingly. I assisted customers with faxes, scanning and emailing documents. I would laminate and bind papers for school projects or business presentations. I Notarized documents like Real Estate documents, proof of identity and true statement documents. I performed live scan fingerprinting as well as ink fingerprinting for DOJ and FBI background checks. I assisted customers on pricing for all of our services as well as packaging and shipping costs. I would impute customers information into our system to generate a shipping label. I packaged customers items as requested and prepared for shipping. I would generate sales on shipping options. I kept our retail shelves stocked. Kept inventory and ordered new items when needed including boxes packaging materials. etc. I would create, maintain and bill house accounts. I was a Manager and worked the cash register. I handled all end of day procedures. I have great customer service skills. I listen to my customers and take great pride in helping them to the best of my ability building great relationships and repeat customers.

I streamlined inventory management for better organization and easier access to products. Mentored junior staff, improving overall team performance and efficiency. I Implemented visual merchandising strategies to attract customers and boost sales. I maintained a fully stocked department filling in any gaps. I maintained an organized and clean department. I walked the sales floor talking to customers and anwsering questions.

Performed general housekeeping and cleaning tasks. I prepared orders for shipment by picking, packing, and labeling merchandise.

I assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit. I assisted walk in customers with their orders. I completed the billing of customers.

I prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.

I maintained a clean and organized workspace, promoting a welcoming environment for customers.

Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

I assisted customers who were in search of certain items and sometimes helping in the decision making.

I resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

I counted money in drawers at beginning and end of each shift. I balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

I promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

I developed and managed relationships with customers to increase customer loyalty.

Quickly and efficiently handling transactions and addressing inquiries.

I assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.