JENNIFER BESAW
Jacksonville,Arkansas
Summary
Skilled team player and works well with others. Quick learner with computer skills. Hard working and reliable, and goes above and beyond to serve customers.
Overview
34
34
years of professional experience
Work History
Probation Officer
City of Sherwood
09.2021 - Current
- Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training
- Intervened in crisis situations involving probationers or other individuals in the community
- Participated in parole hearings as a representative of the court system
- Facilitated communication between probationers, their families, employers, law enforcement officers, attorneys, social workers, and other stakeholders involved in the process
- Prepared reports summarizing activities conducted during supervision period
- Arranged drug tests for clients at regular intervals to monitor sobriety levels
- Advised courts on sentencing recommendations based upon thorough assessments of defendants' backgrounds
- Provided emotional support to offenders struggling with addiction or other personal issues
- Created, organized and maintained files, case notes and electronic databases
- Enforced sanctions against those who fail to meet established requirements or goals set forth by the court
Deputy Court Clerk
City of Sherwood
09.2006 - Current
- Recorded defendants personal information such as address, social security number and personal characteristics into [Type] court system
- Managed incoming court telephone calls to collect payments and answer questions about court processes
- Worked front window to handle in-person inquiries such as records requests and documentation issues
- Created case file folders on every outstanding action, including searching court records for prior offenses
- Prepared orders, judgments and sentencing documentation for each arrest
- Entered attorney information into court software programs and on case file records
- Managed short- and long-term security of digital and physical municipal files
- Completed routine administrative work like transcription, correspondence writing and appointment scheduling
- Maintained customer service desk and phone
Service Advisor/Parts Specialist
Cantrell Service Center
06.2002 - 09.2004
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Service Advisor/Parts Specialist
Western Auto
08.1990 - 09.1996
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts - Business Management
Pulaski Technical College
North Little Rock, AR06-2002
Associates in Automotive Technology - Automotive
Pulaski Technical College
North Little Rock, AR06-1999
Skills
- Report Writing
- Motivational Drug Court Understanding
- Verbal and Written Communication
- Clerical Support
- Urinalysis Testing
- File Reviews
- Substance Abuse
- Crisis Intervention Techniques
- Maintain case files
- Evaluate progress
- Verbal communication
- Analytical thinking
- Problem-solving
- Organization
- Planning
- Motivation
- Customer relations
- Creative thinking
Timeline
Probation Officer
City of Sherwood
09.2021 - Current
Deputy Court Clerk
City of Sherwood
09.2006 - Current
Service Advisor/Parts Specialist
Cantrell Service Center
06.2002 - 09.2004
Service Advisor/Parts Specialist
Western Auto
08.1990 - 09.1996
Associate of Arts - Business Management
Pulaski Technical College
Associates in Automotive Technology - Automotive
Pulaski Technical College
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