I am a goal-oriented and very dedicated to whomever I work for or with. I like to get things achieved as quickly as possible the correct way without having to redo them again. I have many different levels of skills and always look forward to learn and gain knowledge of anything on any level. I am also specialized knowledge in customer service and problem resolution. I am a dedicated customer service professional with seventeen plus (17+) years of experience in customer service expertise in a fast paced, production environment. I am able to learn new tasks quickly. I have a knowledge of medical terminology and HIPPA compliance. I had an established career working in a fast paced and production-oriented Fortune 200 company. Additionally, I am a results-oriented professional who is friendly and enthusiastic with 8 years based in a Fortune 200 company and 5 years based in Law Enforcement.
Hi, I’m
Linda Borum
Opelika,AL
Summary
Overview
21
years of professional experience
Work History
Ga Probation ServicesColumbus, GA
Probation Officer
06.2023 - Current
Job overview
- Maintained positive relationships with offenders and family members through weekly visits.
- Administered regular drug and alcohol tests and completed DNA indexing for m misdemeanor offenders.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Created, organized and maintained files, case notes and electronic databases.
MLK Custom EmbroideryOpelika, AL
Business Owner/Operator
10.2019 - Current
Job overview
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Made financial and logistics decisions in best interest of company.
- Developed pricing models based on cost analysis of materials, labor, overhead expenses.
- Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
Muscogee County Sheriff's OfficeColumbus, GA
Deputy Bailiff
06.2021 - 06.2023
Job overview
- Inspected visitors entering courthouse for contraband items using metal detectors or manual searches if necessary.
- Responded to inquiries from members of the public regarding open cases or general information about bailiff duties.
- Escorted prisoners into and out of courtrooms while maintaining safety protocols at all times.
- Coordinated with law enforcement agencies regarding prisoner transfers between jurisdictions.
- Transported defendants between prison facilities and courthouses for hearings or trials.
- Inspected jail cells regularly for cleanliness standards according to state regulations.
- Provided support for jurors by answering questions, resolving issues, and providing guidance throughout the trial process.
Muscogee County Sheriff's OfficeColumbus, GA
Deputy
11.2014 - 06.2015
Job overview
- Provided support to Sheriff's Office staff members in the performance of their duties.
- Attended training classes on topics related to law enforcement procedures and techniques.
- Responded to emergency calls for service and provided assistance to citizens.
- Conducted surveillance operations and patrolled assigned areas.
- Maintained order at public events, such as parades, festivals, concerts and sporting events.
AflacColumbus, GA
Claims Specialist
12.2002 - 05.2010
Job overview
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Researched medical records to evaluate claim validity and verify the existence of pre-existing conditions.
- Drafted statements of loss to summarize damages, payments and underlying policy coverages.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
Education
Shaw High School
High school degree
University Overview
Columbus State University
AA from Criminal Justice
University Overview
Skills
- Firearm Basic Training
- State and Federal Legal Knowledge
- Community Service Programs
- Court Procedures
- File Reviews
- Trained in Defensive Tactics
- Corrections Experience
- Court Report Documentation
- Confident
- Documentation
- Report writing
- Relationship building and management
- Probation and parole knowledge
- Traffic laws
- Emergency Response
- Criminal Investigations
- Community-oriented policing
- File and records management
- Court preparation
- Traffic Control
- De-escalation techniques
- Criminal laws
- Emergency vehicle operation
Accomplishments
Accomplishments
- Oversaw caseload of more than 300+ offenders.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Production and Quality for outstanding performance and team contributions.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Probation Officer
Ga Probation Services
06.2023 - Current
Deputy Bailiff
Muscogee County Sheriff's Office
06.2021 - 06.2023
Business Owner/Operator
MLK Custom Embroidery
10.2019 - Current
Deputy
Muscogee County Sheriff's Office
11.2014 - 06.2015
Claims Specialist
Aflac
12.2002 - 05.2010
Shaw High School
High school degree
Columbus State University
AA from Criminal Justice
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