Jennifer Betancourt
Miami,FL
Summary
I am an experienced and reliable customer service representative with extensive experience providing assistance in a busy or non-busy environment. I excel in team environments and alone I have experience in doctor's office phone store, restaurants, and retail store for furniture. I also have a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Bilingual.
Overview
6
6
years of professional experience
Work History
Sales agent
At
Salesperson
White line modern living
08.2023 - Current
- Analyzed customer feedback to identity areas of improvement in product offerings
- Maintained accurate records of customer interactions and transactions
- Resolved customer complaints promptly and efficiently
- Advised customers on the latest product features and benefits
- Coordinated delivery schedules with vendors for timely shipment of goods
- Educated customers about products and services offered by the company.
Server
Pizza Craft
10.2021 - 08.2023
- Greeted guests and provided excellent customer service
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Ensured proper set-up of tables, side stations, and service areas.
Server, Expo, Cook
Pincho Factory
10.2018 - 05.2019
- Made suggestions based on customer preferences
- Took and served food/drinks orders
- Up-sold when appropriate
- Arranged table settings
- Kept tables clean and tidy at all times.
Education
Hialeah High School
Hialeah, FLSkills
- Time management
- Active listener
- Problem solving
- Multitasker
- Account Management
- Complaint Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Salesperson
White line modern living
08.2023 - Current
Server
Pizza Craft
10.2021 - 08.2023
Server, Expo, Cook
Pincho Factory
10.2018 - 05.2019
Sales agent
At
Hialeah High School