Jennifer Betts

• Manage landscape and irrigation accounts for HOA, commercial, and residential properties throughout Southwest Florida.
• Prepare estimates, contracts, proposals, invoices, and monthly account reports.
• Coordinate maintenance crews, irrigation technicians, vendors, and enhancement projects to ensure timely completion of services.
• Conduct property inspections, client meetings, and site walkthrough to assess needs and maintain customer satisfaction.
• Develop and maintain strong client relationships while resolving concerns and providing effective solutions.
• Oversee scheduling, routing, work orders, procurement, and daily operational logistics.
• Create landscape enhancement proposals, planting plans, and project recommendations based on site conditions and client objectives.
• Collaborate with suppliers and contractors to improve efficiency, control costs, and maximize account profitability.

• Serve as the primary point of contact for HOA boards, property managers, vendors, and residents while coordinating landscape maintenance, irrigation services, and enhancement projects.

• Prepare professional correspondence, service reports, wet checks, enhancement proposals, and project documentation for clients and management teams.

Professional Development

FNGLA Horticulture Program
• Completed professional horticulture training through the Florida Nursery, Growers & Landscape Association (FNGLA).
• Training included plant identification, installation, maintenance practices, irrigation fundamentals, pest management, and Florida landscape industry standards.
• Currently preparing for state certification examination.

• Developed innovative cocktail specials to enhance menu offerings and attract customers.
• Trained new staff on drink recipes and customer service standards, ensuring consistent quality and service.
• Managed inventory levels and ordered supplies, maintaining optimal stock availability for smooth operations.
• Coordinated with kitchen staff for timely service and accurate order fulfillment.
• Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
• Enforced state laws regarding sale of alcohol, tobacco, and food items.
• Transitioned from full-time to seasonal bartending and picked up additional shifts.

• Delivered excellent customer service in fast-paced dining environment.
• Managed food and beverage orders during peak hours efficiently.
• Addressed customer complaints promptly to enhance satisfaction and foster repeat business.
• Trained new staff on restaurant procedures and effective customer interaction.
• Processed cash transactions accurately at point of sale, ensuring smooth financial operations.
• Compiled and presented daily reports on occupancy revenue and guest feedback to management for informed decision-making.
• Educated team members on operational responsibilities and expectations..

• Coordinated and monitored supply chain operations to ensure timely delivery of goods.
• Communicated with shippers, customers, and receivers about changes in pick up or delivery status to facilitate timely updates.
• Reviewed invoices from suppliers and carriers to ensure accuracy and compliance with logistical standards.