Jennifer Bielema
Camanche,IA
Summary
Adept at hyperbaric chamber operation and patient care, my tenure at Mercy Medical Center Clinton honed my skills in medical equipment handling and fostering patient trust. Excelling in wound care management and medical office administration, I've significantly contributed to enhancing treatment protocols and patient safety, demonstrating a commitment to healthcare excellence and compassionate service. Certified Hyperbaric Technician known for high productivity and efficient task completion. Possess specialized skills in wound care, hyperbaric chamber operation, and patient safety protocols. Excel in communication, teamwork, and adaptability, ensuring seamless operations in high-pressure environments. Bring focused approach to delivering quality patient care and operational support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hyperbaric Technician/Basic Emergency Medical Technician
Mercy Medical Center Clinton
Clinton, IA
11.2023 - Current
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Provided education to patients regarding safety protocols for using a hyperbaric chamber.
- Monitored patient vital signs while in the chamber and adjusted treatments accordingly.
- Assisted physicians with hyperbaric treatments, including oxygen delivery, compression rates, and decompression procedures.
- Conducted pre-dive physicals on patients to ensure safety before entering the chamber.
- Provided excellent patient support and care to patients and families.
- Inspected chambers daily for cleanliness and operational readiness prior to use.
- Worked closely with physicians to develop customized treatment plans based on individual patient needs.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Participated in continuing education programs related to hyperbaric medicine technologies.
- Ensured compliance with all regulations related to operating a hyperbaric chamber facility.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
Patient Registration Representative
Mercy Medical Center Clinton
Clinton, IA
09.2017 - 11.2023
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Assisted patients with completion of forms needed for admission process.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Educated patients on their rights as well as hospital policies related to care delivery.
- Provided assistance to nursing staff during peak times at front desk area.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Verified insurance eligibility through online portals or by phone calls.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Arranged hospital admissions for patients as required.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Updated patient information in database regularly to ensure accuracy of records.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Completed relevant insurance and other claim forms.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients and answered questions regarding registration process.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Processed payments for services rendered in a timely manner.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Entered patient data into electronic medical record system accurately and efficiently.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Provided support to the clinical staff with registration issues or concerns.
Security Officer
Allied Universal Security Services
Clinton, IA
08.2017 - 09.2018
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Identified suspicious activity to determine appropriate response.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Operated communication systems between officers stationed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Investigated all reported incidents of theft or vandalism on premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Searched bags manually to identify prohibited items and contraband.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Education
Associate Degree in Emergency Care Training - Emergency Medicine
Black Hawk College
Moline, IL04-2020
High School Diploma -
Camanche High School
Camanche 05-2004
Skills
- Wound care management
- Gas system management
- BLS certification
- Hyperbaric chamber operation
- Patient monitoring
- Hyperbaric safety protocols
- Decompression procedures
- Oxygen administration
- Dive medicine knowledge
- Chamber maintenance
- Pressure testing
- Medical equipment handling
- Medical office administration
- Treatment protocols
- Direct patient care
- Medical records management
- Data entry
- Insurance verification
- Professionalism and ethics
- Appointment scheduling
- Eligibility determination
- Patient confidentiality
- Electronic recordkeeping
- Payment collection
- Patient referral
- Phone reception
- Problem-solving
- Cash handling
- Medical records verification
- Patient registration
- Confidentiality
- Professionalism
- Scheduling tests and procedures
- Basic life support for health care providers (BLS)
- Co-payment collection
Certification
- Nationally certified for Emergency Medical Technician
- Certified in BLS
Affiliations
- Volunteer on our local Fire Department
References
References available upon request.
Timeline
Hyperbaric Technician/Basic Emergency Medical Technician
Mercy Medical Center Clinton
11.2023 - Current
Patient Registration Representative
Mercy Medical Center Clinton
09.2017 - 11.2023
Security Officer
Allied Universal Security Services
08.2017 - 09.2018
Associate Degree in Emergency Care Training - Emergency Medicine
Black Hawk College
High School Diploma -
Camanche High School
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