Jennifer Billyard
Russellville,Arkansas
Summary
ServiceNow developer extern with hands-on experience in creating practical, user-centered solutions. Skilled in simplifying processes to enhance business efficiency, with a focus on usability and functionality. A dedicated learner with a passion for problem-solving—fueled by a love of coffee.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Externship
ServiceNow
02.2024 - 05.2024
- 16-week ServiceNow NextGen SkillBridge program. Program provides ServiceNow instructor-led training, self-paced NowLearning content, practical exercises, and hands-on project work
- Coursework includes: IT Service Management Fundamentals, ServiceNow Fundamentals, IT ServiceManagement Implementation, Scripting in ServiceNow Fundamentals, Application Development Fundamentals, ServiceNow Platform Implementation
- Configured and customized ServiceNow applications, including Incident, Problem, Change, and Service Catalog
- Developed custom workflow and business logic for a ServiceNow instance
- Built flows in flow designer
- Built 2 applications in studio
- As a developer on the application development team for the Developer Application Project, I spearheaded the creation of a comprehensive service portal tailored to our company's needs. I meticulously crafted UI policies, scripted actions, and fine-tuned layouts and annotations to optimize the application's functionality and user experience. Additionally, I took charge of documenting and presenting our project progress during our daily team meetings, ensuring transparent communication and alignment of goals.
Business Assistant
Russellville Dental Group
10.2021 - 10.2022
- Fostered Strong Relationships with Clients and Vendors
- Customized Solution Implementation
- Regular Reporting for Performance Monitoring
- Continuous Improvement Initiatives
- Data Management and Compliance
- Designed and implemented patient treatment plans, leveraging analytical skills to tailor solutions to individual needs
- Collaborated with interdisciplinary teams to integrate technological solutions, optimizing patient care processes and outcomes
Education
Bachelor of Science - Computer Science
Liberty University
Lynchburg, VA05-2027
Skills
- Problem Solving
- Time Management
- Adaptable
- JavaScript
- Coachable
- Troubleshooting
- User Stories
- Microsoft Excel
- Management
- Microsoft Office
- Agile Software
- Relationship Building
- Implementation
- Documentation
- User Support
Certification
- Certified System Administrator, ServiceNow
- Certified Application Developer, ServiceNow
Timeline
Externship
ServiceNow
02.2024 - 05.2024
Business Assistant
Russellville Dental Group
10.2021 - 10.2022
Bachelor of Science - Computer Science
Liberty University