Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Billyard

Russellville,Arkansas

Summary

ServiceNow developer extern with hands-on experience in creating practical, user-centered solutions. Skilled in simplifying processes to enhance business efficiency, with a focus on usability and functionality. A dedicated learner with a passion for problem-solving—fueled by a love of coffee.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Externship

ServiceNow
02.2024 - 05.2024
  • 16-week ServiceNow NextGen SkillBridge program. Program provides ServiceNow instructor-led training, self-paced NowLearning content, practical exercises, and hands-on project work
  • Coursework includes: IT Service Management Fundamentals, ServiceNow Fundamentals, IT ServiceManagement Implementation, Scripting in ServiceNow Fundamentals, Application Development Fundamentals, ServiceNow Platform Implementation
  • Configured and customized ServiceNow applications, including Incident, Problem, Change, and Service Catalog
  • Developed custom workflow and business logic for a ServiceNow instance
  • Built flows in flow designer
  • Built 2 applications in studio
  • As a developer on the application development team for the Developer Application Project, I spearheaded the creation of a comprehensive service portal tailored to our company's needs. I meticulously crafted UI policies, scripted actions, and fine-tuned layouts and annotations to optimize the application's functionality and user experience. Additionally, I took charge of documenting and presenting our project progress during our daily team meetings, ensuring transparent communication and alignment of goals.

Business Assistant

Russellville Dental Group
10.2021 - 10.2022
  • Fostered Strong Relationships with Clients and Vendors
  • Customized Solution Implementation
  • Regular Reporting for Performance Monitoring
  • Continuous Improvement Initiatives
  • Data Management and Compliance
  • Designed and implemented patient treatment plans, leveraging analytical skills to tailor solutions to individual needs
  • Collaborated with interdisciplinary teams to integrate technological solutions, optimizing patient care processes and outcomes

Education

Bachelor of Science - Computer Science

Liberty University
Lynchburg, VA
05-2027

Skills

  • Problem Solving
  • Time Management
  • Adaptable
  • JavaScript
  • Coachable
  • Troubleshooting
  • User Stories
  • Microsoft Excel
  • Management
  • Microsoft Office
  • Agile Software
  • Relationship Building
  • Implementation
  • Documentation
  • User Support

Certification

  • Certified System Administrator, ServiceNow


  • Certified Application Developer, ServiceNow

Timeline

Externship

ServiceNow
02.2024 - 05.2024

Business Assistant

Russellville Dental Group
10.2021 - 10.2022

Bachelor of Science - Computer Science

Liberty University
Jennifer Billyard