Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jennifer Biroschak

Youngstown,OH

Summary

Dynamic Account Manager with a proven track record at Tecstone Granite USA, enhancing client satisfaction and retention through exceptional service and strategic account planning. Skilled in CRM software and relationship building, I've successfully expanded client bases and negotiated favorable contracts, achieving significant revenue growth. My collaborative approach and problem-solving abilities drive operational excellence and client loyalty.

Overview

22
years of professional experience

Work History

Tecstone Granite Usa

Account Manager
06.2021 - Current

Job overview

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.

Ohio Department of Jobs and Family Services

Customer Service Representative
06.2020 - 06.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Milano Monuments

Inside Sales Representative
01.2014 - 05.2020

Job overview

  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

The Conti Memorial Group

Operations Manager, Inside Sales, Office Manager
05.2003 - 01.2014

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Jackson Milton
North Jackson, Ohio

High School Diploma

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Customer relationships
  • Goal oriented
  • Relationship building and management
  • Sales development
  • Account oversight
  • Client relationship building
  • Issue resolution
  • Account development
  • Goals and performance
  • Documentation and reporting
  • Client rapport
  • Customer relationship management (CRM)
  • Strategic account planning
  • Upselling
  • Contract negotiation
  • Operations
  • Account servicing
  • Revenue generation
  • Client development
  • CRM software
  • New account creation
  • Territory management
  • Revenue growth
  • Overcoming objections
  • Cold calling skills
  • CRM systems
  • Sales expertise
  • Sales techniques
  • Database management
  • Sales meetings and orientations
  • Product training

Timeline

Account Manager

Tecstone Granite Usa
06.2021 - Current

Customer Service Representative

Ohio Department of Jobs and Family Services
06.2020 - 06.2021

Inside Sales Representative

Milano Monuments
01.2014 - 05.2020

Operations Manager, Inside Sales, Office Manager

The Conti Memorial Group
05.2003 - 01.2014

Jackson Milton

High School Diploma

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Jennifer Biroschak