Jennifer Blackwater
Phoenix,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Fold and Go Wheelchairs
Phoenix, AZ
03.2023 - Current
- Practice effective time management
- Strong organizational skills and the ability to handle multiple responsibilities
- Ability to learn and retain product facts
- Outgoing personality
- Active listening skills
- Ability to stay focused and handle multiple things at one time
- Efficient oral and written communication skills
- Strong interpersonal skills, with the ability to work with a variety of personalities
- Efficient knowledge of Microsoft Word and Excel, with Apple computer applications
- Ability to provide a high level of customer service
- Demonstrate the ability and resilience to bounce back from challenges and maintain focus
- Ability to understand each customer and their specific medical needs
- Ability to build and maintain customer relationships
- Ability to maintain confidentiality
- Ability to work independently, be detail oriented and organized
- Proactively staying up to date on product knowledge, new products
- Strong problem-solving skills, and the ability to handle conflict
- Must have strong empathy for disabled people
- Ability to work alone from home and stay motivated with no distractions
Senior Collections Representative
Bank of the West / BMO Harris
Tempe, AZ
04.2022 - 01.2024
- Inbound and outbound calls over 200 calls daily
- Discuss customers delinquent accounts ranging from 1-90 days past due
- Set up payments and arrangements with customers
- Research payments and accounts, as well as setting up payments with customers
- Resolve billing and customer credit issues
- Problem solving, negotiation skill, patience and ability to manage stress
- Excellent communication skills written and oral
- Online banking resetting password for customers that were locked out of their accounts
- Trained new employees when they were hired
Pharmacy Technician
Cigna
Tempe, AZ
12.2020 - 02.2022
- Responsible for Processing prescriptions
- Calling pharmacies, providers, and patients
- Verifying prescriptions
- Handling Inbound and Outbound Calls on daily basis
- Refill prescriptions
- Order processing
- Doing Data entry
- Faxing providers for prescriptions
Order Processing Technician 2
AllianceRx Walgreens Prime Specialty
Tempe, AZ
08.2020 - 10.2020
- Processing prescriptions
- Calling providers, patients, and pharmacy’s
- Verifying prescriptions
- Outbound Calls
- Refill prescriptions
- Order processing
Pharmacy Technician
CVS Specialty Pharmacy
01.2019 - 12.2019
- Verify Eligibility benefits
- Process and refill shipment requests
- Explanation of services to patients
- Complete enrollment processes
- Make outbound calls to different departments, pharmacists, patients, insurances, and doctors' offices for various reasons to gather and verify information
Customer Service Representative
TransPerfect Connect
07.2018 - 10.2018
- Administer and settle claims effectively and inform all customers and claimants for any denial on claims.
- Validated all claims completely and accurately.
- Utilized appropriate claims tools to assess damages fully and accurately.
- Reviewed determined and released reimbursements to various customers.
- Performed all work in accordance with customer and company standards.
Customer Service Representative
CustomerLink
08.2016 - 09.2017
- Made inbound/outbound calls to retain/recapture or offer plans to customers.
- Maintained an acceptable volume of various customer retention and sales per week and month.
- Accurately document and update customer records in the computer system.
- Maintain high levels of confidentiality.
- Proactively offer products and close sales that result from an initial incoming contact with the customer.
Customer service representative
Vangent
08.2007 - 03.2010
- Answered an average of numerus calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Routinely answered customer questions regarding their Medicare insurance
- Read verbatim from scripts that we had to look for that were geared for various situations
- Data entry and notating on the customer's account when they had called in and what it was regarding
Collector
Chase
Phoenix, AZ
12.2005 - 01.2007
- Inbound calls having to do with customer inquiries, solving problems with Car loans
- Set up payment arrangements with customers that were qualified to do so
- Took payments over the phone and set up future payments as well which required some negotiation skills
Education
High School Diploma -
Maryvale High School
Phoenix, AZSkills
- Jennifer is an excellent professional with extensive experience in customer service and collections domain
- Expertise in handling inbound and outbound calls with good data entry
- Comes with good experience working with customers and resolving issues
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
- Great communication skills and work ethics
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Order processing
Timeline
Customer Service Representative
Fold and Go Wheelchairs
03.2023 - Current
Senior Collections Representative
Bank of the West / BMO Harris
04.2022 - 01.2024
Pharmacy Technician
Cigna
12.2020 - 02.2022
Order Processing Technician 2
AllianceRx Walgreens Prime Specialty
08.2020 - 10.2020
Pharmacy Technician
CVS Specialty Pharmacy
01.2019 - 12.2019
Customer Service Representative
TransPerfect Connect
07.2018 - 10.2018
Customer Service Representative
CustomerLink
08.2016 - 09.2017
Customer service representative
Vangent
08.2007 - 03.2010
Collector
Chase
12.2005 - 01.2007
High School Diploma -
Maryvale High School