Jennifer Blankenship
Elizabeth City,NC
Summary
Dynamic Emergency Communications professional with over 15 years of experience, currently serving as an Assistant Supervisor. Expertise in leading teams and managing high-stakes incidents while ensuring operational excellence in a fast-paced 911 environment. Recognized for exceptional decision-making skills, dedication to staff development, and an unwavering commitment to public safety. Proven track record of enhancing team performance and fostering a culture of accountability and responsiveness.
Overview
1
1
Certification
Work History
Assistant Supervisor – 911 Communications
Pasquotank-Camden Central Communications
- Lead shift operations, ensuring efficient call handling and dispatch performance
- Provide real-time decision support during critical and high-liability incidents
- Train, coach, and mentor telecommunicators to improve performance and confidence
- Assist with scheduling, staffing adjustments, and operational coverage
- Monitor compliance with EMD/EPD protocols and agency policies
- Handle escalated calls and support conflict resolution within the team
- Contribute to quality assurance initiatives and performance improvement
Telecommunicator / 911 Dispatcher
Pasquotank-Camden Central Communications
- Processed emergency and non-emergency calls with accuracy and urgency
- Dispatched law enforcement, fire, and EMS units effectively
- Delivered life-saving pre-arrival instructions using EMD protocols
- Maintained clear, calm communication during high-stress incidents
Skills
- Leadership & Team Supervision
- Crisis & Incident Management
- EMD/EPD Protocol Expertise
- CAD Systems
- Training & Mentorship
- Quality Assurance
- Decision Making Under Pressure
- Public Safety Communication
Certification
- APCO Communications Center Supervisor Certification (2019)
- NENA Leadership & Workforce Development Training
- Crisis Intervention Team (CIT) Training
- Domestic Violence Intervention Training
- FEMA Emergency Management Courses (IS-800, IS-144, etc.)
- IAED & EMD/EPD Protocol Certifications (Ongoing, 2009–Present)
- NC Justice Academy: Ethics, Active Assailant, and Advanced Telecommunicator Training
Cover Letter
Dear Hiring Manager
I am excited to apply for the Supervisor position within the Communications Center. With over 15 years of experience in emergency communications and my current role as Assistant Supervisor, I have developed the leadership, operational knowledge, and decision-making skills necessary to effectively lead a team in a high-pressure public safety environment.
In my current role, I support daily operations, guide staff during critical incidents, and contribute to training and quality assurance efforts. My background in Emergency Medical Dispatch, crisis intervention, and ongoing professional development has prepared me to lead with confidence and consistency.
I am committed to fostering a strong team environment, maintaining high standards, and ensuring our center continues to provide exceptional service to the community. I would welcome the opportunity to step into the Supervisor role and continue supporting both staff and operations at a higher level.
Sincerely
Jennifer Rebecca Blankenship
Timeline
Assistant Supervisor – 911 Communications
Pasquotank-Camden Central Communications
Telecommunicator / 911 Dispatcher
Pasquotank-Camden Central Communications