Carla Baumgardner
McDonough,GA
Summary
Dynamic 911 Communications Supervisor at Columbus Police Department with a proven track record in enhancing emergency response efficiency. Expert in call prioritization and critical decision-making, fostering teamwork and collaboration. Successfully optimized dispatcher workflows, while maintaining high standards of professionalism and situational awareness.
Overview
1
1
Certification
Work History
911 Communications Supervisor
Columbus Police Department
- Coordinated training programs for new dispatch personnel, enhancing team efficiency and consistency in service delivery.
- Developed and maintained standard operating procedures for communication protocols, ensuring compliance with regulatory requirements.
- Supervised daily operations of emergency communications center to ensure timely and effective response to incidents.
- Analyzed performance metrics to identify areas for improvement, driving operational enhancements within the communications team.
- Fostered teamwork through regular briefings and debriefings, promoting open communication among dispatch staff during high-pressure situations.
- Liaised with law enforcement agencies to streamline information sharing processes, improving coordination during emergencies.
- Optimized dispatcher workflows through data-driven analysis, allowing for more effective management of high-pressure situations.
- Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
- Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Established a culture of continuous learning through professional development opportunities for staff members.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Contributed to community outreach initiatives, promoting public awareness of emergency services and their functions.
- Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
- Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
Education
High School Diploma -
Thomas A Edison
Elmira Heights, NY07-2000
Skills
Radio communications
Emergency management
Critical Decision-making
Call center operations
Dispatch protocols
Geographic information systems
Teamwork and collaboration
Problem-solving
Time management
Prioritizing situations
Attention to detail
Call prioritization
Listening skills
Problem-solving abilities
Dependable and responsible
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Team leadership
Adaptability and flexibility
Verbal and written communication
Situational awareness
Computer-aided dispatching
CPR and first aid
NCIC database
Public safety telecommunicator (PST)
Flexible schedule
Radio frequencies monitoring
Information documentation
Team building
Data entry
Police and fire procedures
Confidentiality understanding
Map reading skills
Medical terminology
Conflict resolution
Emergency medical dispatch (EMD)
Documentation
Information gathering
Professionalism
Interpersonal communication
911 system information databases
Emergency response procedures
Telephone etiquette
Emergency police dispatcher certification
Certification
-International Academy of Emergency Medical Dispatch.
-NCIC/GCIC
-P.O.S.T. Certificate
-CPR/First Aid
Timeline
911 Communications Supervisor
Columbus Police Department
High School Diploma -
Thomas A Edison