Megan Greenwood
Fredericksburg,VA
Summary
Experienced 911 Communications Supervisor skilled in leading emergency response operations and creating effective training programs for dispatchers. Known for professionalism, composure under pressure, and making critical decisions that protect public safety. Strong communicator with expertise in crisis management, cross-functional teamwork, and public speaking. Highly adaptable, self-driven, and quick to learn, with a proven ability to work independently.
Overview
15
15
years of professional experience
Work History
911 Communications Supervisor
Fredericksburg Police Department
Fredericksburg, VA
05.2021 - Current
- Trained new staff on protocols and use of communication systems.
- Conducted performance evaluations to improve team effectiveness and service quality.
- Implemented training sessions on crisis management and conflict resolution techniques.
- Updated policies and procedures as needed based on best practices or changes in technology.
- Collaborated with various departments throughout the organization to improve communication policies and procedures.
- Developed standard operating procedures for efficient dispatch operations.
- Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
- Monitored radio communications between emergency personnel in the field and the 911 Communications Center.
- Resolved customer complaints about service provided by the 911 Communications Center in a timely manner.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
911 Dispatcher
King and Queen Sheriff's Office
King and Queen Court House, Virginia
02.2020 - 07.2021
- Dispatch emergency calls to first responders and public safety personnel.
- Monitor multiple radio channels for urgent communication and updates.
- Gather essential information from callers during high-stress situations.
- Provide pre-arrival instructions to callers in emergency scenarios.
- Utilize computer-aided dispatch systems for efficient call management.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
Classroom Teacher
Mount Landing Children Center
Tappahannock, Virginia
06.2010 - 08.2018
- Managed classroom activities to maintain a positive learning environment.
- Organized educational materials and resources for effective lesson delivery.
- Provided individual support to students requiring additional assistance or guidance.
- Facilitated group activities that encouraged teamwork and social skills development.
- Established positive relationships with students, parents, fellow teachers, and Center administrators.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Created a safe environment that fostered collaboration among students.
Education
Communications Basic -
Rappahannock Criminal Justice Academy
Fredericksburg, VA10-2020
Associate of Science - Arts And Sciences
Rapphannock Community College
Warsaw, VA05-2018
Communications Supervisor Certifications -
APCO
Communications Training Officer -
APCO
General Instructor Certification -
Rappahannock Criminal Justice Academy
LInX Instructor -
LInX (Law Enforcement Information Exchange)
40-Hour Regional Training Course -
Federal Bureau of Investigations
Skills
- Training development
- Team leadership
- Documentation
- Crisis management
- Policy writing
- Radio communications
- Critical Decision-making
- Effective communication
- Adaptability and flexibility
- Time management
- Crisis intervention
References (Letters Available Upon Request)
- Michelle Lambert: Emergency Communications Director at Fredericksburg Police Department:
Work Cell: 540-661-2629
Email: mlambert@pd.fredericksburgva.gov
- Linda Skinner: Communications Supervisor:
Work Cell: 826-248-8175
Work Number: 540-654-5911
Email: lskinner@pd.fredericksburgva.gov
- Samantha Markey: Communications Supervisor:
Work Number: 540-654-5911
Email: smarkey@pd.fredericksburgva.gov
- Alexandra Blanset: Communications Supervisor:
Cell: 540-426-6529
Email: ablanset@pd.fredericksburgva.gov
- Gabby Rivas: Communications Officer:
Cell: 540-388-8610
Email: grivas@pd.fredericksburgva.gov
- Tiffany Young: Communications Officer:
Cell: 571-697-8209
tyoung@pd.fredericksburgva.gov
- Callie Berry: Patrol Officer:
Cell: 540-287-8924
Email: cberry@pd.fredericksburgva.gov
- Tina Davis: Lead Teacher/Assistant Director of Mount Landing Children Center
Cell: 804-445-4218
Timeline
911 Communications Supervisor
Fredericksburg Police Department
05.2021 - Current
911 Dispatcher
King and Queen Sheriff's Office
02.2020 - 07.2021
Classroom Teacher
Mount Landing Children Center
06.2010 - 08.2018
Communications Basic -
Rappahannock Criminal Justice Academy
Associate of Science - Arts And Sciences
Rapphannock Community College
Communications Supervisor Certifications -
APCO
Communications Training Officer -
APCO
General Instructor Certification -
Rappahannock Criminal Justice Academy
LInX Instructor -
LInX (Law Enforcement Information Exchange)
40-Hour Regional Training Course -
Federal Bureau of Investigations