Holly King
Spokane,WA
Summary
I am a committed professional with a solid history at SREC. During that time, I have helped developed programs like the QA program and our LEAD program to be successful. I am knowledgeable about procedures and policies. I am skilled in how to effectively communicate with trainees, and the best ways to coach each individual by their individual needs. I am confident I can take on this new opportunity and represent SREC as the Training coordinator.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Communications Supervisor
Spokane Regional Emergency Communicatons
12.2012 - Current
- Direct, train, coach and develop communications officers. When necessary discipline. and document their weekly, monthly and annual performance reviews to further help them grow.
- Assures training or any other assignment requirements are met and documented.
- Overseas and provides direction and development for the lead team; including a wide-range of training projects, on-going trainings and leadership opportunities.
- Helped develop the QA program SREC currently uses.
- Access federal and local law enforcement information databases, obtain information regarding criminal history and relay such information to dispatch and field staff.
- Prepares and proof reads police reports for detail and accuracy.
- Manage the daily operations of the public safety emergency center according to established procedures and policies.
- Use computerized dispatch system, communicate clearly with peers, partner agency's and the community.
Crime Victim Advocate
Lutheran Community Services Northwest
08.2010 - 12.2012
- Worked directly with crime victims of sexual assault and other major crimes; providing support through several different avenues.
- Developed safety plans to meet victims' assessment of need.
- Developed a training material for LCS. Used the training and developed and facilitated support groups.
- Respond to a 24/7 crisis line.
- Managed LCS volunteers and developed trainings for the 24/7 crisis line volunteers.
- Facilitated many different types of support groups.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Respond to a 24/7 crisis line.
- Conducted intake assessments and worked with a number of diverse individuals in the community, including many homeless shelters and temporary housing.
Education
Bachelor of Arts - Social Psychology
Whitworth University
Spokane, WAHigh School Diploma -
Mt Spokane High School
Mead, WA2003
Skills
- Excellent Customer Service Skills
- Curriculum development
- Skilled in coaching, counseling and evaluating
- Effective in oral and written communication
- Familiar with SREC training model
- Quality Assurance Requirements
- Procedures Scheduling
- Documentation Workflows
Certification
- CTO - Communications Training Officer
- Advanced CTO
- Instructor Development
- School of Leadership as a CTO & as a supervisor
- T1, T2,
- Northwest Leadership conference in the past several years and many other conferences and trainings over the years.
- EMD - Emergency Medical Dispatch
- EMD Q
Timeline
911 Communications Supervisor
Spokane Regional Emergency Communicatons
12.2012 - Current
Crime Victim Advocate
Lutheran Community Services Northwest
08.2010 - 12.2012
Bachelor of Arts - Social Psychology
Whitworth University
High School Diploma -
Mt Spokane High School
- CTO - Communications Training Officer
- Advanced CTO
- Instructor Development
- School of Leadership as a CTO & as a supervisor
- T1, T2,
- Northwest Leadership conference in the past several years and many other conferences and trainings over the years.
- EMD - Emergency Medical Dispatch
- EMD Q
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