Tomi Dick
Rudy,AR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
911 Communications Supervisor
Osage County Sheriff's Office
07.2021 - Current
- Dispatched and coordinated response across largest county in Oklahoma covering over 2400 square miles.
- Coordinated response efforts among five law enforcement agencies and six EMS agencies.
- Supervised daily operations of 911 communications center, ensuring timely and accurate emergency response.
- Trained and mentored staff in emergency protocols and communication techniques to enhance team performance.
- Coordinated with local law enforcement and fire departments to optimize resource allocation during emergencies.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Desk Receptionist
Pain Management of Oklahoma
11.2020 - 06.2021
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification processes to ensure accurate billing and minimize claim denials.
- Maintained electronic health records system, ensuring data accuracy and compliance with HIPAA regulations.
- Assisted in training new staff on front desk procedures and patient management software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Program Coordinator
Osage Nation Language Department
01.2011 - 06.2020
- Coordinated language program schedules and events to enhance community engagement.
- Oversaw budget allocations, ensuring resources were utilized effectively for program sustainability.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Led project management efforts to incorporate Osage language into Unicode, enhancing mobile applications for global language learning audiences.
Medical Records Clerk
Pawhuska Nursing Home
08.2009 - 01.2011
- Managed patient records, ensuring accuracy and compliance with healthcare regulations.
- Coordinated data entry and maintenance of electronic medical records system.
- Implemented efficient filing systems, enhancing document retrieval speed for staff.
- Trained new employees on proper record management procedures and software usage.
Education
Completion - Accounting
Tri County Technology Center
Bartlesville, OK05-2016
Associate of Applied Science - Office Information Systems Technology
Oklahoma State University Institute of Technology
Okmulgee04-2016
Skills
- Employee training
- Customer service
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Critical thinking
- Scheduling
- Microsoft Office Suite
- HIPAA compliance
- Works Well Under Pressure
Timeline
911 Communications Supervisor
Osage County Sheriff's Office
07.2021 - Current
Front Desk Receptionist
Pain Management of Oklahoma
11.2020 - 06.2021
Program Coordinator
Osage Nation Language Department
01.2011 - 06.2020
Medical Records Clerk
Pawhuska Nursing Home
08.2009 - 01.2011
Completion - Accounting
Tri County Technology Center
Associate of Applied Science - Office Information Systems Technology
Oklahoma State University Institute of Technology