Carolyn Poirier

Supervised shifts of dispatchers for 12 hours a day. Answered emergency and non emergency lines. Worked with computer aided dispatch (CAD), Microsoft word, excel, power point, publisher, etc... Worked with NCIC (national crime information center) computer.

Oversaw and coordinated bringing Dispatch classes locally within Columbia so that Dispatchers would not have to travel long distances to attend required classes.

Worked to get pay increases for all Dispatchers which included calling around within local Departments to get other agencies pay for Dispatchers then getting together a graph for the hiring board. This was successful and all Dispatchers received a pay increase.

• Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
• Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
• Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
• Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
• Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Assisted callers in emergency situations with appropriate information and support.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.