Anita Chestnut
Hopkins,SC
Summary
I am an experienced School Resource Officer with a strong background in conducting educational courses and workshops for students, parents, and staff. I have received specialized training in CRASE courses and safety workshops and have effectively collaborated with public safety agencies to foster strong connections between the school and the community. My skill set includes the ability to deter criminal and delinquent behavior, resolve conflicts, plan for crises, implement robust security measures, and communicate effectively with a keen attention to detail. I am currently seeking a full-time position where I can apply my interpersonal skills, time management abilities, and problem-solving aptitude to manage multiple projects concurrently with precision and a positive attitude. I am known for being organized, dependable, and willing to take on additional responsibilities in order to contribute to the achievement of team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
School Resource Officer
City Of West Columbia Police Department
03.2022 - 09.2024
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Collaborated with administration and teachers to develop crisis plans.
- Facilitated training sessions for school staff on crisis management procedures, enhancing overall preparedness levels.
- Contributed to the development of new policies regarding bullying prevention, leading to a more inclusive learning environment for all students.
- Collaborated with school administrators to develop and implement comprehensive emergency response plans.
- Conducted school security inspections.
- Served as liaison between the school and local law enforcement agencies to ensure effective communication and collaboration.
- Performed conflict resolution between student body, parents, teachers, and administration.
- Performed risk assessments for various on-campus activities or events to ensure student safety remained paramount at all times.
- Provided guidance and support for at-risk students through mentorship and counseling programs.
- Conducted drug awareness presentations, promoting healthy lifestyle choices among students.
Customer Service
Progressive
09.2021 - 04.2022
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Police Officer
Town of St Matthews Police Department
03.2020 - 06.2021
- Provided testimony in court proceedings.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Answered emergency calls for help from citizens and business owners.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within law enforcement.
- Displayed sound judgment under pressure when making critical decisions impacting public safety during emergencies.
- Monitored criminal activity in the community to identify suspicious activity.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
Police Officer, Uniformed Road Patrol
North Police Department
08.2018 - 04.2019
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Prevented potential criminal activity by maintaining a visible presence within assigned patrol areas and engaging with citizens to foster a sense of security.
- Assisted with crime scene processing by securing the area, collecting evidence, and photographing relevant details to support case development.
- Provided assistance to accident victims by administering first aid when necessary, directing traffic around the scene, or coordinating additional resources such as EMS or tow trucks.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Supported event security initiatives by providing crowd control measures during community gatherings or special events held within the jurisdiction.
School Resource Officer
Orangeburg County Sheriff Department
06.2017 - 01.2018
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Collaborated with administration and teachers to develop crisis plans.
- Facilitated training sessions for school staff on crisis management procedures, enhancing overall preparedness levels.
- Contributed to the development of new policies regarding bullying prevention, leading to a more inclusive learning environment for all students.
- Collaborated with school administrators to develop and implement comprehensive emergency response plans.
- Conducted school security inspections.
- Served as liaison between the school and local law enforcement agencies to ensure effective communication and collaboration.
- Performed conflict resolution between student body, parents, teachers, and administration.
Reserve Patrol Deputy
Orangeburg County Sheriff Department
07.2016 - 06.2017
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Enhanced public safety by patrolling assigned areas and responding to emergencies promptly.
- Handled crises effectively using strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Conducted traffic stops, issuing citations or warnings when necessary to maintain road order.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Responded to emergency calls to provide assistance to citizens in need.
Patrol Deputy
Orangeburg County Sheriff Department
08.2014 - 07.2016
- Served warrants, summonses, subpoenas and other official papers.
- Gathered physical evidence and preserves for court.
- Increased neighborhood safety through active participation in community policing programs designed to build trust between residents and law enforcement officers.
- Provided backup support for fellow deputies during high-risk situations, ensuring successful outcomes while minimizing risk of injury or property damage.
- Participated in department-wide initiatives aimed at improving officer performance, such as mentoring new recruits or serving on advisory committees.
- Enhanced public safety by patrolling assigned areas, responding to emergencies, and enforcing laws and regulations.
- Improved response times by efficiently navigating patrol areas using GPS technology and familiarity with local geography.
- Performed first aid or CPR when necessary, providing critical assistance during medical emergencies until paramedics arrived on scene.
- Completed detailed reports for each incident handled, ensuring accurate documentation for future reference or legal proceedings.
- Stayed up-to-date on local statutes, ordinances, and relevant case law to ensure accurate enforcement of laws during patrols and investigations.
- Participated in specialized training sessions to expand knowledge of law enforcement practices and enhance on-the-job performance.
- Conducted thorough investigations for various incidents, gathering evidence and interviewing witnesses to solve cases effectively.
- Conducted regular security checks at businesses and residences within the assigned patrol area to deter potential criminal activity.
- Apprehended suspects and searched vehicles for drugs or paraphernalia.
- Testified in court proceedings to present accurate information regarding criminal cases, contributing to successful prosecutions.
- Collaborated with local organizations and schools to promote crime prevention initiatives and foster positive community relations.
- Reduced crime rates through proactive policing strategies, community engagement, and collaboration with other law enforcement agencies.
- Assisted in the apprehension of suspects by conducting traffic stops, executing search warrants, and participating in stakeouts.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted searches of individuals, vehicles and premises.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored criminal activity in community to identify suspicious activity.
Sales Specialist
Verizon Wireless
12.2013 - 10.2014
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Provided first-rate service to all customers and potential customers.
- Built strong client relationships through consistent communication and effective problemsolving.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Sales Clerk
Walgreens Corporation
01.2013 - 06.2013
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Kept front check out area clean and organized for efficient service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Photo Lab Supervisor
CVS Pharmacy Orangeburg SC
07.2012 - 01.2013
- Responsible for overseeing proper customer service
- Developing film and processing orders
- Responsible for opening and closing the store
- Manager when store manager isn’t available
- Liable for decision making and keeping the store in order
- Responsible for managing money and deposits drop-off
- Trained and certified in manager position
- Responsible for working a twelve or fourteen hour shift if needed
- Completing planograms and store resets
Customer Service Associate
CVS Pharmacy Orangeburg SC
05.2011 - 07.2012
- Responsible for providing outstanding customer service
- Responsible for quality control of store merchandise
Retail Sales Associate
Sears Department Store
06.2008 - 12.2008
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
E-Z Shop Braham Oil
06.2007 - 08.2007
- Responsible for providing customer service to the general public in a fast paste environment
- Responsible for multi-tasking
- Responsible for handling money
Server
SUBWAY®Restaurants
10.2006 - 02.2007
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Master of Science - Criminal Justice & Behavioral Science
Walden University
Minneapolis, MN05-2025
Bachelor of Arts - Criminal Justice & Sociology
Claflin University
Orangeburg, SC05-2013
High School Diploma -
Denmark Olar High School
Denmark, SC06-2007
Skills
- Youth Counseling
- Law Enforcement
- School Safety
- De-Escalation Techniques
- Liaison skills
- Strong interpersonal skills
- Investigative skills
- Crisis planning experience
- Community relations practices
- Teamwork and Collaboration
- Honest and Dependable
- Time Management
- Attention to Detail
- Organizational Skills
- Active Listening
Accomplishments
- Collaborated with school officials to develop the School Safety Plan and Reunification.
- I collaborated with the School Counselor in the development of my mentor group, Breaking The Cycle and Safety Patrol
Certification
- Taser X26, X2, and TASER 7 Certifications – Axon.
- Class One Certification South Carolina Criminal Justice Academy
- School Resource Officer Certification
- Victim's Advocate Certification
- NCIC Certification
- SMD Certification
- CRASE Instructor certification
Timeline
School Resource Officer
City Of West Columbia Police Department
03.2022 - 09.2024
Customer Service
Progressive
09.2021 - 04.2022
Police Officer
Town of St Matthews Police Department
03.2020 - 06.2021
Police Officer, Uniformed Road Patrol
North Police Department
08.2018 - 04.2019
School Resource Officer
Orangeburg County Sheriff Department
06.2017 - 01.2018
Reserve Patrol Deputy
Orangeburg County Sheriff Department
07.2016 - 06.2017
Patrol Deputy
Orangeburg County Sheriff Department
08.2014 - 07.2016
Sales Specialist
Verizon Wireless
12.2013 - 10.2014
Sales Clerk
Walgreens Corporation
01.2013 - 06.2013
Photo Lab Supervisor
CVS Pharmacy Orangeburg SC
07.2012 - 01.2013
Customer Service Associate
CVS Pharmacy Orangeburg SC
05.2011 - 07.2012
Retail Sales Associate
Sears Department Store
06.2008 - 12.2008
E-Z Shop Braham Oil
06.2007 - 08.2007
Server
SUBWAY®Restaurants
10.2006 - 02.2007
- Taser X26, X2, and TASER 7 Certifications – Axon.
- Class One Certification South Carolina Criminal Justice Academy
- School Resource Officer Certification
- Victim's Advocate Certification
- NCIC Certification
- SMD Certification
- CRASE Instructor certification
Master of Science - Criminal Justice & Behavioral Science
Walden University
Bachelor of Arts - Criminal Justice & Sociology
Claflin University
High School Diploma -
Denmark Olar High School
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