Jennifer Blome Schmidt
Pacific,MO
Summary
Dynamic sales professional with a goal-oriented mindset and expertise in online marketing, demonstrated at My Daily Choice. Proven track record in enhancing customer satisfaction and driving engagement through effective sales strategies and negotiation tactics. Skilled in Salesforce and digital marketing, fostering growth and building strong client relationships.
Overview
2023
2023
years of professional experience
Work History
Online Sales Representative
My Daily Choice
Las Vegas, NV
2018 - 10.2022
- Assisted customers with product inquiries, delivering accurate information and enhancing purchase experience.
- Managed online orders using CRM software, ensuring timely processing and customer satisfaction.
- Collaborated with marketing team to implement promotions, increasing website traffic and sales engagement.
- Conducted follow-up communications with clients to gather feedback and resolve issues efficiently.
- Analyzed customer data to identify trends, informing sales strategies and improving performance outcomes.
- Developed product knowledge through ongoing training sessions, enabling effective communication with clients.
- Maintained organized records of transactions in compliance with company policies and procedures.
- Provided support during virtual events, engaging participants and promoting product offerings effectively.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
Director of Sales and Business Development
Sweet Hearts Childcare Llc.
06.2005 - 04.2020
- Developed strategic partnerships to enhance service offerings and increase market presence.
- Executed targeted marketing campaigns to drive enrollment and improve brand visibility.
- Analyzed market trends to identify growth opportunities and inform business strategies.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Oversaw client relationship management, ensuring high levels of customer satisfaction and retention.
- Trained and mentored junior sales staff, fostering a culture of continuous improvement.
Laboratory Technician
Blome International
City of Saint Peters, MO
1992 - 2007
- Assisted in sample preparation and analysis under supervision to ensure accuracy and compliance with protocols.
- Conducted routine maintenance on laboratory equipment, enhancing operational efficiency and reducing downtime.
- Documented experimental results meticulously, supporting data integrity for research projects.
- Participated in safety training sessions, learning best practices for handling hazardous materials and maintaining a safe environment.
- Supported senior technicians in executing experiments, gaining hands-on experience with laboratory techniques and tools.
- Organized laboratory supplies and inventory, ensuring availability for ongoing experiments and projects.
Customer Service Representative
Blome International
City of Saint Peters, MO
1992 - 1995
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed orders and managed returns using company-specific software to ensure customer satisfaction.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Maintained accurate records of customer interactions in CRM system for future reference and follow-up.
- Trained new staff on customer service protocols and company policies to ensure consistent service delivery.
- Assisted in developing FAQs and support materials, improving resource availability for both customers and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Legal - Law
Jefferson College
Arnold, MOChild Sleep Study - Child Development
Mizzou
Missouri City, MOSkills
- Goal-oriented mindset
- Online marketing
- Social media proficiency
- Inventory monitoring
- Sales strategies
- Sales management
- Salesforce
- Negotiation tactics
- Cross-selling strategies
- Google adwords
- Digital marketing
- Online advertising
Timeline
Director of Sales and Business Development
Sweet Hearts Childcare Llc.
06.2005 - 04.2020
Online Sales Representative
My Daily Choice
2018 - 10.2022
Laboratory Technician
Blome International
1992 - 2007
Customer Service Representative
Blome International
1992 - 1995
Legal - Law
Jefferson College
Child Sleep Study - Child Development
Mizzou