Jennifer Boggan
Cincinnati,OH
Summary
Proven expert in enhancing revenue cycle performance and benefits management within the private and public sectors. Demonstrated mastery in HIPAA regulation and a knack for policy interpretation, adhering to operational efficiency. Skilled in fostering team collaboration and resolving complex issues, professional accountability and sound judgement, ensuring compliance and optimal service delivery. Strong background in collecting and analyzing detailed data to generate reports for tracking in critical metrics. Focused masters level scholar emphasizing organizational quality standards, KPI's, and large quantity data analysis with demonstrated success in achieving company goals through increased efficiency initiatives illustrated over ten years of people and culture success.
Overview
11
11
years of professional experience
Work History
Revenue Cycle Coordinator II
CommonSpirit Health
03.2020 - Current
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Completed financial reporting and analysis for billing revenue cycle.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- .
Human Resources Consultant
CommonSpirit Health/Catholic Health Initiatives
09.2019 - 03.2020
- Checked employees' benefits enrollment for accuracy and inputted all data into Workday.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Worked effectively in fast-paced environments.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Benefits Specialist
State of Ohio Department of Job & Family Services
01.2017 - 09.2019
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked recipients' benefits enrollment for accuracy and inputted all data into InnovateOhio Platform.
- Self-motivated, with strong sense of personal responsibility.
Financial Services Coordinator
Acclaim Hospice/Kindred Healthcare
07.2013 - 03.2014
Education
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN05.2025
Bachelor of Science - Clinical Psychology
Ohio University
Athens, OH05.2023
Skills
- HIPAA Regulation
- Insurance Verification
- Revenue performance
- Account Monitoring
- New employee enrollment
- Policy Interpretation
- Payroll coordination
- Employee benefits laws
- Account resolutions
Timeline
Revenue Cycle Coordinator II
CommonSpirit Health
03.2020 - Current
Human Resources Consultant
CommonSpirit Health/Catholic Health Initiatives
09.2019 - 03.2020
Benefits Specialist
State of Ohio Department of Job & Family Services
01.2017 - 09.2019
Financial Services Coordinator
Acclaim Hospice/Kindred Healthcare
07.2013 - 03.2014
Master of Science - Industrial And Organizational Psychology
Capella University
Bachelor of Science - Clinical Psychology
Ohio University
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