Jovan Goncalves
Central Falls,RI
Summary
Detail-oriented customer-focused professional with extensive experience in healthcare, retail, and hospitality. Recognized for exceptional patient relations and efficient scheduling, demonstrating a strong ability to multitask in fast-paced environments. Proven track record of maintaining confidentiality and ensuring compliance with industry regulations while delivering outstanding service to clients and patients. Aiming to leverage diverse skill set to enhance operational efficiency and client satisfaction in future roles.
Overview
6
6
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
Woonsocket, RI
07.2024 - Current
- Welcome, patient and guest. Conduct check-ins and assist with the required form.
- Collect co-pays, and update patient information in the electronic records system.
- Schedule and reschedule appointments while managing incoming phone inquiries.
- Handle message, make outbound calls, and manage incoming faxes via an electronic fax platform.
Digital Personal Shopper
Walmart Supercenter
North Attleboro, RI
09.2021 - 03.2023
- Fulfilled 100+ virtual orders daily with a 99.8% accuracy rate.
- Successfully handled high-volume workloads independently in a fast-paced environment.
- Maintained accurate data documentation while ensuring confidentiality at all times.
Dietary Aide
Little Sister Of The Poor
Pawtucket, RI
09.2018 - 03.2020
- Ensured compliance with industry regulations and company policies.
- Maintained a safe, clean, and healthy environment to mitigate health risks.
- Engaged with 100 + resident to ensure their comfort, safety, and well-being
Education
High School Diploma -
Central Falls High School
Skills
- Microsoft Office Suite
- Appointment Coordination
- Proficient in EMR Systems
- Time management
- Client relations
- Patient confidentiality
- Client Support Management
- Phone etiquette
- HIPAA regulation
- Data entry
- Maintaining confidentiality
- Adaptable Multi-Tasking Skills
- Fast-paced environments
Timeline
Welcome Coordinator
Oak Street Health
07.2024 - Current
Digital Personal Shopper
Walmart Supercenter
09.2021 - 03.2023
Dietary Aide
Little Sister Of The Poor
09.2018 - 03.2020
High School Diploma -
Central Falls High School
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