JENNIFER BOLEY
LAS VEGAS
Summary
Extensive expertise in communication, problem-solving, and team collaboration. Demonstrates proficiency in monitoring operations, providing remote assistance, and enhancing customer satisfaction through effective use of technology and attention to detail. Skilled in analyzing vehicle alerts and implementing strategies for improved safety and operational efficiency, contributing to a culture of shared accountability, and continuous improvement.
Overview
15
15
years of professional experience
Work History
MISSION CONTROL ASSOCIATE
Zoox
Las Vegas
09.2024 - 04.2025
Remote Vehicle Agent | Autonomous Vehicle Operator
Motional, LLC
Las Vegas
11.2020 - 07.2024
- Remote assistance/intervention.
- Incident response Support.
- Communication with passengers.
- System logging and reporting.
- Safety and compliance monitoring.
- Testing vehicles on closed tracks and city roads.
AUTOMOBILE SALES
Carmax
Henderson
05.2016 - 11.2020
- Organized delivery of new vehicles to customer locations or dealership lot.
- Assisted customers in completing paperwork for purchase transactions.
- Inspected used cars prior to listing them for sale at dealership lot.
- Greeted customers and identified their needs through active listening.
- Provided test drives to demonstrate vehicle performance, features, and benefits.
- Conducted follow-up calls after sale to ensure customer satisfaction with purchase.
- Educated customers about sales processes, warranty requirements and service standards.
- Worked the Internet office to set appointments and answer questions online and phone calls to the dealership.
Customer Service Representative
High Caliber Line
Irwindale, CA
09.2010 - 09.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
DIPLOMA - Telecommunications and Electronics
Devry University
CaliforniaSkills
- Communication
- Problem-Solving
- Empathy
- Patience
- Multitasking
- Time Management
- Tech Savvy
- Attention to Detail
- Positive Attitude
- Team Collaboration
- Adaptability
- Quick Thinking
- Microsoft Office
- Slack
Languages
English
Professional
Timeline
MISSION CONTROL ASSOCIATE
Zoox
09.2024 - 04.2025
Remote Vehicle Agent | Autonomous Vehicle Operator
Motional, LLC
11.2020 - 07.2024
AUTOMOBILE SALES
Carmax
05.2016 - 11.2020
Customer Service Representative
High Caliber Line
09.2010 - 09.2016
DIPLOMA - Telecommunications and Electronics
Devry University