Jennifer Booker
St. Petersburg,FL
Summary
Targeted a role that emphasizes accountability, applying extensive experience in customer service and quick learning to drive operational success.
Overview
26
26
years of professional experience
Work History
Caregiver to Father and Mother
Home
St. Petersburg, FL
01.2018
- Provided elder care to parents, Managed money, cleaned the environment, prepared meals, provide transportation/attend medical appointments, other duties as needed. Father passed away.
Hospital Housekeeper
HHS Environmental Services
St. Petersburg, FL
08.2025 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Documented and reported necessary facility and building repairs observed.
Receptionist/Secretary
Dale Miller Lawn Care
St. Petersburg, FL
03.2020 - 01.2024
- I answered incoming calls, Scheduled appointments for quotes, managed customer accounts, processed invoices and payments, ensuring smooth operations and record keeping.
Patient Engagement Specialist
Johnnie Ruth Clarke Center
St. Petersburg, FL
02.2017 - 12.2017
- I served as a vital link between Johnson Health Center (JHC) and the local community. I worked in collaboration with the Director of Patient Engagement and Outreach to provide education and assistance for JHC patients as well as the general community regarding the health insurance marketplace and Medicaid / FAMIS / CHIP. I was responsible for educating the community, assisting with enrollment, and helping to build and retain JHC patient capacity. I was an integral part of JHC’s patient-centered healthcare home by addressing patient need for adequate, affordable health insurance as well as engaging patients in their healthcare.
Patient Access Service Representative
Bayfront Health
St. Petersburg, FL
07.2012 - 11.2015
- I interacted with patients, physicians’ offices, and ancillary departments. I interviewed patients to gather demographic and insurance information for pre-registration and/or registering them in the computer system. I provided advanced beneficiary notices, HIPAA Privacy paperwork, patient rights and benefit assignments as directed. I verified patients’ insurance eligibility and benefits, identified patients’ financial responsibilities, and financially cleared and requested payments for services. I demonstrated the ability to think independently, problem solve and recommend solutions that positively impacted patients and reflected positively on the hospital.
Customer Service Representative
Flanders PrecisionAire
St. Petersburg, Florida
01.2007 - 03.2011
- I assisted customers with filter orders, performed basic clerical tasks, and maintained customer relations by handling their questions and concerns. I performed data entry and used multiple software programs, including Microsoft Office. I researched and troubleshooted customers’ problems.
Front Office / Medical Assistant
Dr. Brenda Kinard, Urologist
St. Petersburg, Florida
09.2005 - 12.2006
- I answered incoming calls, prepared new patient charts, scheduled appointments, checked patients in and out, performed basic clerical tasks, and captured patients’ vital signs.
Receptionist
Flanders PrecisionAire
St. Petersburg, Florida
04.2000 - 02.2004
- I answered incoming calls and directed them to the appropriate department. I also performed basic clerical tasks and assisted customers with filter orders.
Education
Medical Assistant - undefined
Remington College
Largo, FL10.2004
Associate of Science - undefined
St. Petersburg Junior College
St. Petersburg, FL05.1997
High School Diploma - undefined
Boca Ciega High School
Gulfport, FL05.1995
Skills
I have extensive knowledge and experience with computers and software applications including Microsoft products (eg, Excel, Word, Office, etc), Medical Billing, Medical Terminology, and HIPAA laws
I have strong organizational and interpersonal communication skills I’m capable of working independently or in a team-based environment I’m detail-oriented, hard-working, honest, organized, reliable, self-motivated and I work well under pressure I want to contribute to the VA mission, and I’m dedicated to exceeding expectations
Timeline
Hospital Housekeeper
HHS Environmental Services
08.2025 - Current
Receptionist/Secretary
Dale Miller Lawn Care
03.2020 - 01.2024
Caregiver to Father and Mother
Home
01.2018
Patient Engagement Specialist
Johnnie Ruth Clarke Center
02.2017 - 12.2017
Patient Access Service Representative
Bayfront Health
07.2012 - 11.2015
Customer Service Representative
Flanders PrecisionAire
01.2007 - 03.2011
Front Office / Medical Assistant
Dr. Brenda Kinard, Urologist
09.2005 - 12.2006
Receptionist
Flanders PrecisionAire
04.2000 - 02.2004
Medical Assistant - undefined
Remington College
Associate of Science - undefined
St. Petersburg Junior College
High School Diploma - undefined
Boca Ciega High School