Summary
Overview
Work History
Education
Skills
Professional Development
Interests
Timeline
Generic
Jennifer Boop

Jennifer Boop

Manager Communications
Mesa,AZ

Summary

Dedicated communications professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

23
23
years of professional experience

Work History

Manager, Pharmacy Contracting Communications

CVS Health
01.2011 - Current

Company Overview: CVS Caremark provides prescription benefit services and related clinical programs to managed care organizations, insurance companies, corporations, unions and employers.

  • Develop, manage and distribute over 200 pharmacy communications each year each to the pharmacy network for all plan sponsors and all lines of business
  • Manage the network contract solicitation distribution process, working cross-functionally with legal, network development, sales and account management and network operations to help draft and distribute contracts to pharmacies, document procedures and create an audit trail
  • Develop and implement quality improvement initiatives that improve pharmacy communications, the associated processes, and support the overall enterprise
  • Serve as a liaison and subject matter expert for all pharmacy communications needs for all lines of business, working cross-functionally with various internal teams and levels of management
  • Research, develop and implement the policies and procedures and applicable training associated with plan sponsor, state-specific or CMS rules and regulations
  • Serve as Functional Area Leader for welcome season initiatives

Senior Analyst, Implementations, Medicare Client Relations

CVS Health
01.2010 - 01.2011
  • Responsible for re-implementing existing Medicare Employer Group Waiver Plans
  • Manage day-to-day account activities including, enrollment, disenrollment, overrides and prior authorizations, premium billing, marketing and communications, benefit coding, coordination of benefits, reporting, client education and escalated issue resolution
  • Assist with special projects such as, enrollment system integration, new print vendor testing, member communictions and new employee training

Pharmacy Program Director

DestinationRx
01.2007 - 01.2010

Company Overview: DestinationRx is the industry leader in consumer drug price comparison and purchasing technology. The company’s clients include CMS, PBMs, large health plans, Fortune 100 employers, advocacy groups and individuals.

  • Primarily responsible for sales, contracting and account management of all chain pharmacies nationally
  • Successfully built pharmacy network; exceeding store participation goals by 317%
  • Develop and implement web marketing programs for clients designed to attract consumers, build loyalty and increase revenue
  • Oversee development and execution of 10 websites for clients
  • Design and execute marketing and education programs focused on Medicare enrollment
  • Plan and execute overall marketing strategy for department

Director, Registry Services

BidRx
01.2005 - 01.2007

Company Overview: BidRx provides internet-based tools that connect consumers and prescribers with pharmacies, manufacturers and benefit sponsors, empowering them to make better, more cost-effective drug and service purchasing decisions.

  • Responsible for sales, contracting and account management of pharmacies and insurance brokers nationally
  • Create and execute educational webcasts and presentations for pharmacies and benefit sponsors
  • Assist in developing corporate marketing materials and training manuals
  • Develop and implement marketing plan for benefit sponsors, brokers and pharmacies
  • Assist in sales and account management for all business segments, including benefit sponsors, physicians and consumers

Network Account Manager

CVS Health
01.2003 - 01.2005
  • Responsible for training, educating, monitoring and managing over 90 national and regional chain pharmacy accounts
  • Build and maintain relationships with various levels of management within pharmacy chains
  • Resolve complex issues related to claims processing, payment, reimbursement, contracting and compliance
  • Work with numerous internal departments to create and distribute notifications and contracts to all pharmacies nationwide
  • Plan and execute special events and tradeshow participation

Education

B.A. - Communication, Business Administration

Arizona State University
Tempe, AZ
05-1998

Skills

Team leadership

Professional Development

  • Proficient in MS Office
  • Chapter Founder, Chapter Manager – CVS Health FitClub/AZ Chapter
  • Wellness Champion – CVS Health

Interests

  • Dancing
  • Yoga
  • Gym Workouts
  • Volunteer Work
  • Hiking

Timeline

Manager, Pharmacy Contracting Communications

CVS Health
01.2011 - Current

Senior Analyst, Implementations, Medicare Client Relations

CVS Health
01.2010 - 01.2011

Pharmacy Program Director

DestinationRx
01.2007 - 01.2010

Director, Registry Services

BidRx
01.2005 - 01.2007

Network Account Manager

CVS Health
01.2003 - 01.2005

B.A. - Communication, Business Administration

Arizona State University
Jennifer BoopManager Communications