Jennifer Borello
Albany
Summary
Dynamic Bank Manager with a proven track record at Key Bank, enhancing operational efficiency and customer satisfaction. Expert in credit analysis and cash management, I fostered strong client relationships and streamlined loan processes, achieving significant portfolio growth while maintaining high service standards. Committed to team development and exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Bank Manager
Key Bank
09.2017 - Current
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Assist business clients with growing their business by improving cash flow with business loans, slowing down their payables assisting them operate efficiently, and reducing the risk of fraud.
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Examined customer loan applications for loan approvals and denials.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.
Bank Manager
Citizens Bank
06.2006 - 09.2017
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Education
Bachelor of Science - Business Administration
University At Albany
Albany, NY05-2006
Skills
- Operational efficiency
- Branch administration
- Cash management
- Credit analysis
- Banking operations
- Loan processing
- Teamwork and collaboration
- Customer service
- Multitasking
- Excellent communication
Timeline
Bank Manager
Key Bank
09.2017 - Current
Bank Manager
Citizens Bank
06.2006 - 09.2017
Bachelor of Science - Business Administration
University At Albany
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