
Retail Manager Specializing in Performance Optimization, Team Management, and Strategic Decision-Making
Energetic and motivated customer service professional with extensive experience in management principles in high-pressure, fast-paced environments. Coaches customer-focused teams that achieve sales goals, meets merchandising brand standards, and delivers operational excellence. Ethical professional skilled in creative problem solving, training, promoting brand loyalty. Detail-oriented with exceptional instincts for meeting high expectations and delivering service standards. Dually talented in store operations, accounting, and human resource functions.
1. Co-manages store operations with directing daily operations with weekly sales volumes in excess of $175,000
2. Achieved a 5% increase in store sales within first quarter of tenure
3. Oversees the recruitment, hiring and firing, and training processes; manages teams of up to 85 associates
4. Directs the completion of applicable HR documentation for new hires and terminations
5. Manages inventory control and maintains freight flow; supervises 2 to 3 truckloads ( 18 wheelers) of shipments per week
6. Manages merchandising projects, including seasonal merchandising campaigns to drive customer sales, designs floor plans to maximize merchandising strategies, and executes store mapping and reset compliance
7. Executes accounting functions, including nightly deposits, store audits, and cash office activity
8. Executes store inventory plan and prep schedule
1. Top performing Administrative professional that scored 100% for all annually Human Resource audits between 2010-2017
2. As Store Manager, increased sales by 30% at the Alexandria location ( 2010-2014)and 25% at the Longview location (2014-2017)
3. Recognized at #1 in the region (2017) for superior customer service for " ship to fulfillment" online orders
4. Consistently increased sales and productivity by tracking KPI's, streamlining store operations, and securing customer loyalty to the company brand
5.Led sound operations that led to the prevention of store shrink/loss. Ensured compliance with corporate policies and SOP's while maintaining safety and OSHA compliance
6. Eliminated product outages and negative customer reactions by closely monitoring inventory levels and replenishing stock as needed
1. Supervised a team of60-75 associates supporting the operations of a retail store grossing $8.2 million annually
2. Led all daily operations and evaluated workflow, making changes where necessary to increase productivity
3. Implemented the ROI for process improvement programs to support project prioritization
4. Analyzed and implemented improved procedures that led to the stores #1 comp with inventory in over 5 years
5. Maintained a strong attention to detail, thrived by remaining exceedingly organized, and applied strategies to multitask while effectively managing multiple priorities