Jennifer Bowman
Cookeville,TN
Summary
Results-driven Certified Pharmacy Technician with over sixteen years of experience in medication dispensing and patient education. Strong attention to detail and problem-solving abilities ensure compliance with pharmacy regulations while enhancing patient outcomes.
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Infinity Pharmacy
Cookeville, TN
11.2022 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Conducted medication therapy management reviews to enhance patient outcomes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Pharmacy Technician
Family Wellness Pharmacy
Cookeville, TN
05.2019 - 11.2022
- Implemented safety protocols for handling hazardous materials in pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
Certified Pharmacy Technician
Infinity Pharmacy
Cookeville, TN
03.2016 - 05.2019
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
Education
Pharmacy
Fortis Institute
Cookeville, TN03-2009
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Insurance billing
- HIPAA regulations
- Pharmacy law compliance
- Verbal and written communication
Timeline
Certified Pharmacy Technician
Infinity Pharmacy
11.2022 - Current
Certified Pharmacy Technician
Family Wellness Pharmacy
05.2019 - 11.2022
Certified Pharmacy Technician
Infinity Pharmacy
03.2016 - 05.2019
Pharmacy
Fortis Institute