Jennifer Bracey
New York ,NY
Summary
Well-rounded Patient Support Representative possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. . Committed to upholding patients' rights, resolving conflicts, and enhancing the overall quality of care. Expertise in medical terminology and HIPAA compliance.
Overview
10
10
years of professional experience
Work History
Social Worker Intern
AHRC
New York, NY
05.2023 - Current
- Conducted assessments of clients' needs, identified resources and referred them to appropriate services.
- Assisted field instructor with tracking client progress, developing treatment plans, and providing follow-up support.
- Attended weekly team meetings with supervisors to discuss cases and review best practices.
- Collaborated with other social service agencies to ensure that clients receive comprehensive services.
- Developed individualized service plans for each client based on their unique circumstances and needs.
- Participated in workshops and trainings related to social work ethics and best practices.
Patient Support Center Representative (remote)
William F. Ryan Community Health Center
New York, NY
03.2021 - Current
- Resolved disputes by contacting insurance companies on behalf of patients.
- Handled incoming phone calls and scheduled appointments using eClinicalWorks.
- Reviewed patient data and researched to fill in missing insurance and physician information.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Applied general knowledge, front-desk administration skills and clinical skills to patients in Ryan Health.
- Used sliding payment scale to assess fair charges for patient healthcare.
- Explained policies, procedures and services to patients.
- Exceeds expectations on monthly performance review for 8 consecutive months.
- Increased team efficiency by implementing screening process improvements.
- Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Developed workable solutions for recurring problems for individuals and families.
Sr. Information Specialist
Memorial Sloan-Kettering Cancer Center
New York, NY
05.2014 - 03.2021
- Develop quality assurance standards and establish targets for all staff
- Page doctors using ACOM system to ensure prompt connection with hospital staff
- Enter data for doctors' monthly on-call schedules
- Route emergency calls properly by paging out rapid responses, medical codes, and fire codes
- Increase patient relationships and manage annual performance reviews of call center agents to exceed improvement goals
- Develop complete training programs and lead training using expert learning techniques
- Motivate and promote team employees from within for key leadership roles
- Educate, coach, and mentor new hires in call center positions
Education
Bachelor of Arts - Communications
College of New Rochelle, The
New Rochelle, NY05.2019
Some College (No Degree) - MSW
Yeshiva University
New York, NYSkills
- Excellent communication skills (both written and verbal)
- Partnership and collaboration abilities
- Decision-making and problem-solving skills
- Proactive approach and ability to meet deadlines
- Administrative and clerical skills (eg calendar management, travel arrangement, meeting coordination)
- Document preparation and formatting (eg memos, presentations, reports)
- Proficiency with Microsoft suite, Teams, Zoom, and other relevant software or tools
Timeline
Social Worker Intern
AHRC
05.2023 - Current
Patient Support Center Representative (remote)
William F. Ryan Community Health Center
03.2021 - Current
Sr. Information Specialist
Memorial Sloan-Kettering Cancer Center
05.2014 - 03.2021
Bachelor of Arts - Communications
College of New Rochelle, The
Some College (No Degree) - MSW
Yeshiva University