Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Jennifer Braden

Winter Haven,FL

Summary

Dynamic Retail Store Manager with extensive experience at Camping World, excelling in inventory management and customer service. Proven track record of enhancing store performance through effective employee training and conflict resolution. Successfully analyzed P&L reports to drive profitability, while fostering a positive team environment and achieving sales goals.

Overview

12
12
years of professional experience

Work History

Retail Store Manager

Camping World
Bartow, FL
04.2024 - 07.2025
  • Engage directly with GM, FOD, and OEM team.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Retail Store Manager

Camping World
Newport News, VA
10.2021 - 04.2023
  • Analyze the monthly P&L report with GM to assess retail store profitability.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Collaborated with team to achieve sales goals and improve store performance.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Organized merchandise displays according to POG, seasonal promotions, and/or special events.

Assistant Store Manager

Camping World/Gander Outdoors
Ft. Pierce, FL
02.2020 - 10.2021
  • Oversaw the softlines department, parts, and receiving team.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Operations Specialist

Camping World
Cocoa, FL
01.2019 - 02.2020
  • Maintained accurate records of operational activities and compliance documentation.
  • Reconcile registers, and complete daily sales documentation.
  • Handle VCBs, returns, damaged returns, and PPP claims while receiving parts daily.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Inspect timecards and assess overtime alongside retail store manager daily.

Receiving Supervisor

Gander Outdoors
Tampa, FL
02.2018 - 01.2019
  • Directed the daily operations of the receiving department, overseeing a staff of 4 to 6 employees.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Implemented organization strategies for received merchandise in the warehouse area.
  • Monitored and maintained accurate receiving records for all incoming and outgoing shipments.
  • Supervised inventory counts and cycle counts, ensuring accuracy at all times, along with keeping EAS standards on all merchandise.

Merchandise Coordinator

TJ Max
Clearwater, FL
07.2017 - 02.2018
  • Coordinated merchandise placement to enhance visual appeal in retail environment.
  • Collaborated with team members to execute promotional displays effectively.
  • Created visual merchandising plans to maximize sales of products within designated areas of the store.
  • Collaborate with backroom coordinator to ensure timely merchandise delivery to sales floor while adhering to EAS standards.

Receiving Supervisor

Gander Mountain
Tampa, FL
10.2016 - 07.2017
  • Provided training and guidance to new team members on proper procedures related to receiving activities.
  • Directed the daily operations of the receiving department, overseeing a staff of six employees.
  • Collaborate with Firearms Supervisor to ensure effective inventory control, regulatory compliance, and resolution of customer issues.
  • Participated in weekly cycle counts.

Apparel Supervisor

Gander Mountain
Tampa, FL
10.2015 - 10.2016
  • Trained staff on inventory management and product display techniques.
  • Reviewed merchandise displays and merchandising plans to ensure accuracy of product presentation.
  • Created weekly schedules for apparel team members based on workload needs.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

Merchandising Specialist

Gander Mountain
Tampa, FL
10.2014 - 10.2015
  • Maintained accurate pricing and labeling of merchandise throughout the store.
  • Conducted regular audits of stock to ensure product availability and organization.
  • Featured product promotions to reflect special deals.
  • Constructed eye-catching displays for merchandise areas, enhancing customer interest and maintaining updated POG

Footwear Associate

Gander Mountain
Tampa, FL
10.2013 - 10.2014
  • Guided customers in selecting footwear aligned with specific needs by cultivating extensive product knowledge to address inquiries.
  • Maintained organized and visually appealing footwear displays, along with pricing weekly shipments for the sales floor.
  • Implemented upselling techniques to increase sales and meet daily targets.
  • Processed sales transactions accurately at the point of sale.

Education

Associate of Arts - Graphic Design

University of Akron
Akron, OH
05-2005

Skills

  • Customer service
  • Inventory management
  • Visual merchandising
  • Payroll administration
  • Employee training
  • Conflict resolution

Affiliations

  • Enjoy golfing in my free time

Accomplishments

  • Peak Performer of the month for service - July 2014
  • Peak Performer of the month for sales - January 2017
  • Manager Performance CARE course - March 2025

References

References available upon request.

Timeline

Retail Store Manager

Camping World
04.2024 - 07.2025

Retail Store Manager

Camping World
10.2021 - 04.2023

Assistant Store Manager

Camping World/Gander Outdoors
02.2020 - 10.2021

Operations Specialist

Camping World
01.2019 - 02.2020

Receiving Supervisor

Gander Outdoors
02.2018 - 01.2019

Merchandise Coordinator

TJ Max
07.2017 - 02.2018

Receiving Supervisor

Gander Mountain
10.2016 - 07.2017

Apparel Supervisor

Gander Mountain
10.2015 - 10.2016

Merchandising Specialist

Gander Mountain
10.2014 - 10.2015

Footwear Associate

Gander Mountain
10.2013 - 10.2014

Associate of Arts - Graphic Design

University of Akron

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