Jennifer Bradley
Fort Lauderdale
Summary
Dynamic entrepreneur and skilled communicator, Jennifer Bradley revolutionized skincare and cosmetics, scaling her business by 300% for three years in a row, pre-pandemic. Her love of travel made her a natural as a personal cruise consultant at Norwegian Cruise Line, where she quickly rose to the top, beating everyone she trained with in numbers for month of November, December, and January. A Dynamic professional with a proven track record in customer service and problem-solving. Expertise in driving business growth, enhancing client satisfaction, and implementing effective communication strategies.
Overview
16
16
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
Sunrise
09.2025 - Current
- Guided clients through personalized cruise options and itineraries.
- Researched destinations and cruise lines to provide tailored recommendations.
- Coordinated travel logistics, including flights, transfers, and accommodations.
- Assisted clients with booking processes and payment arrangements.
- Educated customers on travel insurance and cancellation policies.
- Managed client communications to ensure timely updates and support.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Resolved customer complaints regarding booking issues or services provided by cruise lines.
- Assisted in selecting appropriate cruises based on customer preferences and budget constraints.
- Handled all payment transactions including deposits, final payments, onboard credits and refunds.
- Conducted follow-up calls to customers after their return from a cruise vacation to assess satisfaction levels.
- Updated customer records in database system with recent contact information.
- Collaborated with colleagues in the department to coordinate group bookings or special events related to cruises.
- Responded promptly to emails and phone inquiries from potential clients seeking advice about cruising options.
Sales Associate
Turbodebt
Fort Lauderdale
08.2023 - 08.2025
- Interviewed prospective clients to obtain data about financial resources and needs.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed client communications to ensure timely updates and support.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Upheld high standards of customer services by responding to inquiries, needs, and problems.
Founder
Jennifer Bradley Skincare & Cosmetics
Fort Lauderdale
01.2010 - 01.2023
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Coordinated with product development teams to ensure timely delivery of high-quality products.
- Developed strategic initiatives to increase market share and revenue growth.
- Fostered a positive company culture that encourages teamwork, innovation, and excellence.
- Conducted comprehensive market research to identify unmet needs and opportunities for new business ventures.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Implemented scalable processes and systems to support business operations and facilitate efficient growth.
- Optimized supply chain to reduce materials costs and improve distribution.
- Hired, trained, and mentored staff members to maximize productivity.
- Designed and launched innovative products and services, ensuring they meet market needs and customer satisfaction.
Education
High School Diploma -
Kingwood High School
Kingwood, TX05-1994
Skills
- Jennifer successfully created a highly profitable multi million dollar business with a huge cult following selling products that she had personally researched and developed The products were skincare, cosmetics, and then expanded into jewelry and accessories
- By using interactive social media platforms, she created entertaining videos and posts showing users how to use products
- Before the pandemic hit, her ability to scale the business allowed it to grew the business 300% three years in a row
- Her videos went viral, and several of her interactive videos were seen over 25 million times on Facebook and Instagram
- Jennifer Bradley Skincare and Cosmetics maintained 98 star reviews on Google, Facebook by implementing next level customer service protocols and was A rated on the Better Business Bureau
Affiliations
She is a mother of two incredible young men that she absolutely adores with all her heart and soul.
Accomplishments
• Former television actress and personal makeup artist to many celebrities including Barack Obama, Michelle Obama, Pamela Anderson, and her dramatic makeovers were featured in People Magazine, In Style, as well as the television show Daytime.
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
09.2025 - Current
Sales Associate
Turbodebt
08.2023 - 08.2025
Founder
Jennifer Bradley Skincare & Cosmetics
01.2010 - 01.2023
High School Diploma -
Kingwood High School