Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER A. BRADY

HASBROUCK HEIGHTS,NJ

Summary

Experienced customer service manager with a proven track record of success in storefront and website call center environments. Skilled in managing teams, resolving complex issues, and optimizing customer satisfaction. Proficient in merchandising, purchasing, inventory management, and driving sales growth. Seeking new challenges that offer opportunities for professional development and advancement.

Overview

27
27
years of professional experience

Work History

Bootcamp Instructor

East Coast Athletics
01.2021
  • Instructs fitness programs providing an active, upbeat and motivating atmosphere in a safe and positive environment

Owner

Skylish Photography LLC
01.2012 - Current
  • Specializing in children and family portraiture
  • Interacting with and supervising children (infant through young adult) during photo sessions
  • Skilled at providing attentiveness, patience, and safety for children's comfort level during sessions
  • Proficient in Adobe Photoshop Lightroom
  • Scheduling and preparation of photo shoot sessions
  • Captures and edits natural light photography with a creative approach

Customer Service Manager

New Balance/aperfect dealer.com
11.1998 - Current
  • Supervise employees engaged in sales, and customer service
  • Handle multiple customer inquiries at an escalated level
  • Online order processing & tracking
  • Merchandising & buying
  • Data entry
  • Instruct staff on how to handle difficult and complicated sales
  • Provide exceptional customer service, respond to customer inquiries, and resolving complaints
  • Return Authorizations
  • Monitor and identify online fraudulent transactions
  • Proficient in Microsoft Word, Retail Pro, Amazon Seller Central, UPS Worldship and Multichannel Order Manager

Education

Bachelor of Arts - Sociology

William Paterson University
Wayne, NJ
01.2005

Skills

  • Supplier management
  • Problem management
  • Service level management
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Reliability
  • Professionalism
  • Team building
  • Adaptability and flexibility

Timeline

Bootcamp Instructor

East Coast Athletics
01.2021

Owner

Skylish Photography LLC
01.2012 - Current

Customer Service Manager

New Balance/aperfect dealer.com
11.1998 - Current

Bachelor of Arts - Sociology

William Paterson University
JENNIFER A. BRADY