JENNIFER BRADY

Put needed parts together to keep the line stocked and moving. And when working on the line I put together parts and added them to the engine. in a timely manner. each station has a time limit to get their part of the job completed so we can get the engin ready for shipment and to customer by promised date.

• Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
• Navigated routes utilizing GPS technology to optimize delivery times.
• Maintained vehicle cleanliness and operational readiness for safe deliveries.
• Communicated effectively with customers regarding order status and delivery updates.

• Started as an operator was responsible for keeping robots running by using HMI controls or proper lock out procedures to help fix minor issues to keep the line running properly. Then moved to Launch Team leader position in which I was part of a team of 6 in charge of getting a new area up and running. Which entailed us working together and separately to place carts, supply cabinets, emergency equipment, also tape off the floor for workplace organization. also working with engineers to get all areas running and make sure we understood the workflow to write all job task sheets to make training new employees more efficient.

• Running welding machines, Installing grills, harnesses, sensors, and other needed parts on front and rear bumpers.

• Quality Control checked items to make sure they met company standards. Counted and stocked merchandise according to the inventory control log's instructions. Offered suggestions for ways to improve or optimize the warehousing process. Rotated goods in inventory using the “first in, first out” method to keep shelves organized and well-stocked.

• Picked parts in a very fast paced environment. put small car parts together and re stocked picking areas when not picking. Checked parts for quality.

• Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual. Took a high number of incoming calls and established a friendly rapport with callers by answering questions, making recommendations, and guiding conversations toward bookings. Meet metrics handle time, capture, closure, revenue, and schedule adherence.

• Responsible for multi-line phone usage Building and scheduling all incoming jobs in DASH Documented all check payments. Processed all credit card payments and updated customer files. Typing and mailing customer invoices Meet with 2 Estimators and 5 Project Managers to discuss collections and status of job.

• Multi-line phone usage. Document and file all account sales and payables Processed credit card payments through ICVerify software. Used Microsoft Word and Excel to create high-quality documents and spreadsheets for internal and external needs. Review and handle all owners incoming e-mails.

• Answering customer calls and assisting them by getting them to correct claim representative or claim processor. Sign, check, and mail out paperwork and claim payments. Sorting and delivering mail to processors and claim representatives. Updating and filing client files. I Requested POLICE reports, running background checks and credit reports to try to locate hit and run drivers.